E-store Coordinator
2 weeks ago
**Position Summary**
Under the supervision of the E-Store Manager the position will drive day-to-day E-Store operations as well as coordinate sales promotions working closely with business teams, customer service teams, RHQ, HQ, customer service and third party vendors.
**Role and Responsibilities**
**Core Responsibilities**:
- Manage day-to-day operations of the E-Store including order management, sales promotions, forecasting, etc.
- Work closely with the customer service teams, sales team, payment gateway provider, etc. to set-up, document and ensure all the required E-Store functions are in place for smooth E-Store operations.
- Inherits HQ guidelines and best practices for E-Store coordination
- Compiling weekly & monthly reports -to the senior management team and advising on strategy and best practices.
- Ensure the stability of e-commerce functionalities on the e-store for all operational processes.
- Manage third party counterpart’s deliveries and keep project implementation on schedule and within scope
- Ensure Samsung standards in terms of packaging, logistics, customer care, etc. Define and monitor third party service quality, e.g. fulfilment, payment/fraud issues, in collaboration with subsidiaries and support functions
- Ensure all promotions and offers setup on eStore in a timely manner.
**Skills and Qualifications**
**Qualifications & Experience**:
- Preferred Bachelor’s degree or 2-3 years’ experience in customer sales support roles
- Previous experience in managing Ecommerce operations
- MS Office - Advanced Microsoft excel and Power point skills
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