Butler Supervisor

6 days ago

Dubai, United Arab Emirates AccorHotel Full time

**Company Description**
Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.

Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.

With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence.

The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.
- Manage, train, and supervise a team of butlers
- Assign tasks and duties to team members based on guest needs and schedules.
- Conduct performance reviews and provide coaching to improve service quality.
- Ensure that guests' requests and needs are handled promptly, professionally, and with attention to detail.
- Oversee the preparation and serving of meals, drinks, and any special events requested by the guests.
- Handle VIP guests or high-profile individuals with discretion and privacy.
- Supervise the daily operations of the butler team, ensuring that all procedures are followed and that the service is flawless.
- Maintain the inventory of items needed for service, such as linens, toiletries, and other guest supplies.
- Monitor cleanliness and readiness of rooms and common areas.
- Act as a primary point of contact for guests during their stay.
- Handle guest complaints or issues, ensuring a quick and effective resolution.
- Provide personalized services, from unpacking luggage to organizing transportation.
- Create and maintain schedules for the butler team to ensure adequate staffing levels at all times.
- Coordinate with other hotel or estate departments (such as housekeeping, kitchen, or security) to ensure smooth service delivery.
- Ensure all service standards and procedures are met to maintain a high level of service quality.
- Check that all staff members are properly groomed and in uniform, adhering to the established standards.
- Maintain confidentiality and respect the privacy of guests at all times.
- Be mindful of sensitive information and personal preferences shared by guests.
- Handle any administrative duties, such as maintaining records, inventories, or guest feedback forms.
- Report any maintenance or supply issues to the appropriate departments.

**Qualifications**
- High school diploma (required); Bachelor’s degree in hospitality preferred.
- Butler or hospitality certifications are a plus.
- 3-5 years in the hospitality industry, especially in luxury services.
- Supervisory or leadership experience in a similar role.
- Strong customer service, communication, and problem-solving skills.
- Attention to detail and time management abilities.
- Ability to multitask and manage a team effectively.
- Familiarity with hospitality software and Microsoft Office.
- Knowledge of food, beverage, and luxury service standards.
- Professional appearance, discretion, and adaptability.
- Ability to maintain confidentiality.
- Multilingual skills are a plus, especially for international settings.
- Ability to stand for long periods and handle physical tasks when needed.

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