QA Lead

6 months ago


Dubai, United Arab Emirates MMX Consulting Services LLC. Full time

We are launching a new comprehensive crypto investment platform catering to retail and institutional investors with unique differentiation points and value proposition. The product offering will include a crypto exchange, staking and advanced yield offerings, a lending offering and operating the platform's own coin.

If you’re looking to be a part of a team who tackle real world problems that can be addressed by technology, then M2 might just be the place for you. If this got you excited, please keep reading

**Opportunity**:
We are currently looking for QA Lead, to work within our Customer Experience Team based in Dubai.

**Responsibilities**:

- Good understanding of COPC QA Sampling process and Auditing model.
- Ensure internal process is followed by CX specialists, and coach for improvement.
- Enhance communication skills of CX specialists by continuous coaching/feedback and recommendations.
- Be the author and/or editor of quality assurance service manuals, QA SOPs, etc.
- Provide insights and feedback on overall CX Team performance and trends
- Reports QA & CSAT Dashboards on daily basis to management.
- Customer journey mapping through deep diving into customer interactions through various touch points.
- Provides weekly/monthly analysis on overall VOC/CSAT/QA outcome.
- Study VOC from different resources on an “RCA” fashion - digging deep into customer journeys and suggest actions to improve experience.
- Prepare presentations for department analysis.

**Qualifications**:

- University Graduate.
- 3+ Years experience in a QA, VOC analytics, RCA, and compliance auditing capacity.
- Experience creating and sharing dashboards / Data visualizations.
- Strong experience in MS office.
- **Fluent in Arabic and English.**:

- Strong Verbal and written skills.
- Previous experience in Crypto/banking /Fintech/Technology sectors.

At M2 diversity is our strength and we are committed to creating an inclusive environment for all. This means each one of us comes to work knowing that we have a voice and a safe, judgment-free zone to speak freely and express and share our ideas and we will be heard.

We pride ourselves on embracing our differences and welcome and encourage everyone to apply, regardless of gender, background, age, and abilities.

**We'd love you to join us for this journey


  • QA Team Lead

    3 months ago


    Dubai, United Arab Emirates Deriv Full time

    Job Information Job Opening ID - ZR_1921_JOB Industry - Software Testing City - Dubai Country - United Arab Emirates As a QA Team Lead at Deriv, you’ll be based in our bustling office in Dubai’s Business Bay. Dubai is renowned for its ultramodern architecture, luxury shopping, and vibrant nightlife, making it an exciting place to live and...

  • QA Lead

    6 months ago


    Dubai, United Arab Emirates Ombori Full time

    Phygrid, an Ombori company, is hiring a **QA Lead** to work in Dubai. **What does Phygrid do?** **We are creating the market leading Store Digitalization Platform to power the best in-store shopping experiences for customers and empower employees.** We bridge a wide range of IoT devices, AI and machine learning powered cognitive services with touch...

  • Head of QA

    2 weeks ago


    Dubai, United Arab Emirates capital.com Full time

    We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team. We are looking for a...

  • QA and Test Manager

    8 months ago


    Dubai, United Arab Emirates Al Tayer Group Full time

    **Job Role**: The QA Manager will lead the Quality Assurance team in ensuring the highest standards of quality and reliability in our ERP transformation project. The primary mission is to establish and implement a robust quality assurance framework, ensuring that all project deliverables meet or exceed predefined quality benchmarks. The QA Manager will...

  • QA/qc Supervisor

    6 months ago


    Dubai, United Arab Emirates SoundLines Group Full time

    **Leadership and Team Management**: - Lead and supervise a team of QA/QC Inspectors, ensuring they perform inspections and tests effectively. - Delegate tasks, provide coaching, and troubleshoot issues for your team. - Maintain a positive and safety-oriented work environment. **Quality Assurance and Control**: - Develop, implement, and monitor QA/QC plans...

  • QA Analyst

    3 months ago


    Dubai, United Arab Emirates Jadeer Full time

    Jadeer is hiring on behalf of one of our clients in UAE **Are you a detail-oriented QA Analyst with a passion for ensuring software quality? Join us!** We are hiring for a leading software company in UAE that values quality and reliability. This company is dedicated to delivering high-quality software products that meet the highest standards. **Job Title:...

  • QA/qc Coordinator

    6 months ago


    Dubai, United Arab Emirates Profile Middle East Full time

    Profile Middle East is a service provider with more than 20 years of experience in the market which specializes in Technical Field and HR Consultancy Services in the Industrial Sector (Oil & Gas, Engineering, Construction, Commissioning) with our focus on the Middle East region and a worldwide presence. We are currently selecting for **QA/QC...


  • Dubai, United Arab Emirates Deriv Full time

    Job Information Job Opening ID - ZR_1510_JOB Date Opened - 22/11/2024 Industry - Software Testing Job Type - Full time City - Dubai Country - United Arab Emirates **As a QA Manager at Deriv, you’ll be stepping into a strategic leadership role, right in the heart of Deriv’s global operations. You’ll work beyond the traditional boundaries of QA,...

  • QA Manager

    2 months ago


    Dubai, United Arab Emirates Saeed Lootah Foundation Full time

    Are you a detail-oriented professional with a passion for ensuring the highest quality standards? We are looking for an experienced **Quality Assurance Manager** to join our team immediately and drive excellence across our operations. Key Responsibilities: - Lead and manage the QA department to ensure adherence to company and industry standards. - Develop,...

  • QA/qc Manager

    2 months ago


    Dubai, United Arab Emirates Saeed Lootah Foundation Full time

    As a QA/QC Manager, you will be responsible for developing, implementing, and managing quality assurance and quality control procedures to ensure that our products, services, and processes meet regulatory standards and client expectations. You will work closely with cross-functional teams to identify quality issues, drive improvements, and maintain...

  • Jr. Software QA Tester

    4 months ago


    Dubai, United Arab Emirates FYI Full time

    Job Title: Junior Software QA Tester Location: Dubai, UAE FYI is seeking an entry-level Junior Software QA Tester to join our team. As a QA, you will play a crucial role in ensuring that our groundbreaking app meets the highest quality standards. You will collaborate closely with the development team to implement and maintain automated testing processes,...

  • QA/qc Manager

    8 months ago


    Dubai, United Arab Emirates MAG Property Development Full time

    We are seeking an experienced and highly motivated QA/QC Manager to join our team in the construction of high-rise luxury buildings. As the QA/QC Manager, you will play a critical role in ensuring the highest standards of quality and compliance are met throughout the construction process. **Responsibilities**: - Develop and implement a comprehensive...

  • Quality Assurance

    3 months ago


    Dubai, United Arab Emirates Orion Full time

    Job description We have a new opportunity on a permanent basis with a major client in UAE for QA/QC Team Lead. **Job Purpose**: We are seeking an experienced QA/QC Team Lead to manage all quality assurance and quality control activities in line with the company's Quality Management System (QMS). This role is critical to ensuring that engineering and...


  • Dubai, United Arab Emirates Ilqah Full time

    **Main Job Tasks and Responsibilities** - Lead the QA team through priorities, planning and metrics. - Help define the Software Development Lifecycle processes for the QA team. - Direct Software Test Plans creation and Test Plan progress reporting. - Supporting the development team through the software lifecycle, generating test cases, and providing feedback...

  • QA Person

    6 months ago


    Dubai, United Arab Emirates GNS Real Estae LLC Full time

    **Job description** **GNS Properties** is looking for **Quality assurance (QA)** roles, who are responsible for creating and performing tests, identifying errors, and providing feedback to verify that a final product meets a company’s quality requirements. **Roles and Responsibilities**: - Set the QA process objectives to ensure that the result leads to...

  • QA/qc Manager

    6 months ago


    Dubai, United Arab Emirates Al Amani Human Resources Consultancy Full time

    QA/QC MANAGER required urgently for a reputed high rise building construction company in Dubai. **Details**: - Min. 10 years’ proven experience as a QA/QC Manager in high-rise luxury building construction projects with main contractors. - In-depth knowledge of building codes, regulations, and industry standards related to high-rise constructions. -...

  • QA Manager

    3 weeks ago


    Dubai, United Arab Emirates United Medical Industries Full time

    **Job Posting for QA Manager Position in a Medical Device Manufacturing Company** **Job Location: Dubai.** **Job Title: Quality Assurance Manager** **Job Type: Factory (Office-Based)** **Job Competency Requirements**: - **Education**: Master’s degree / Bachelor’s degree in Science, Pharmacy, Biomedical Engineering, or a related field. -...

  • QA-qc Executive Fmcg

    3 months ago


    Dubai, United Arab Emirates Aventi Industries Full time

    Aventi Industries is a leading and integrated manufacturer of food & beverage products, based in Dubai. Our company’s focus is to manufacture condiments, sauces, syrups, powder products and beverages and deliver products of excellent value and quality. Our company’s focus is to constantly evolve all the products and brands we are associated with in order...

  • Test Lead

    1 month ago


    Dubai, United Arab Emirates QualityKiosk Technologies Full time

    MS-BankingDubaiPosted On - 04 Nov 2024 - Required Experience - 10 - 12 Years Basic SectionNo. Of Openings 1 Designation Test Lead Closing Date 03 Jan 2025 - OrganisationalMainBU EQPM Sub BU MS-Banking Country UAE Region MEA State Dubai City Dubai Working Location Dubai Client Location Dubai - SkillsSkill - FINACLEHighest Education No...


  • Dubai, United Arab Emirates Secure Armoured Vehicles LLC Full time

    **Secure Armoured Company LLC**, is a dynamic and growing Automotive Armouring company with a commitment to excellence in all aspects of our business. We are seeking a dedicated and detail-oriented QA/QC manager to join our quality team. **Responsibilities**: **Quality Management**:Develop and implement comprehensive quality management systems for the...