Kiosk Attendant

6 days ago

Abu Dhabi, United Arab Emirates Mandarin Oriental Hotel Group Full time

**Key Responsibilities**:
**Guest Services**:

- Serve as an information specialist, providing guests with comprehensive details about Emirates Palace Mandarin Oriental offerings, including restaurants, Kids’ Palace, spa, activities, and accommodations.
- Respond to guest inquiries professionally and efficiently, always ensuring welcoming and hospitable interaction.

**Reservations Support**:

- Facilitate restaurant reservations through direct access to the reservation system.
- Assist with booking spa appointments, activities, and Kids’ Palace reservations using the relevant systems.
- Ensure accuracy and completeness in all reservation-related communications and documentation.

**Membership Assistance**:

- Provide information about Emirates Palace Mandarin Oriental membership and assist guests with inquiries, sign-ups and renewals.

**Operational Excellence**:

- Maintain up-to-date knowledge of the resort’s offerings, promotions, and policies to provide accurate and timely information to guests.
- Manage reservation systems efficiently and in compliance with Emirates Palace Mandarin Oriental standards.
- Collaborate with internal departments to ensure guest needs are met and expectations are exceeded.

**Administrative Duties**:

- Maintain detailed records of reservations and inquiries for reporting and follow-up purposes.
- Handle guest feedback and resolve minor issues promptly, escalating more complex concerns to the appropriate department when necessary.

**Qualifications and Skills**:

- Exceptional communication and interpersonal skills with a focus on guest satisfaction.
- Strong organizational skills and attention to detail.
- Ability to work independently, manage time effectively, and handle multiple tasks simultaneously.
- Prior experience in hospitality, guest services, or reservations is preferred.
- Fluency in English, Arabic is a must.

**Other Requirements**:

- A professional appearance and demeanor consistent with Emirates Palace’s luxury standards.
- Flexibility to adapt to guests’ needs and operational requirements.
- Commitment to upholding the values and principles of Emirates Palace Mandarin Oriental.

This role offers an excellent opportunity to act as a brand ambassador for Emirates Palace Mandarin Oriental, ensuring guests are well-informed and supported in their journey to experiencing the resort's exceptional offerings.

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