Salon Receptionist

3 days ago


Abu Dhabi, United Arab Emirates Blonde Luxury beauty lounge Full time

**Key Responsibilities**:

- **Customer Service**:

- Greet clients warmly upon arrival and ensure they feel welcome.
- Schedule, confirm, and manage appointments using salon management software.
- Handle customer inquiries and complaints in a professional manner, directing them to appropriate staff when necessary.
- Assist clients with check-in/check-out procedures and ensure a smooth experience.
- **Administrative Support**:

- Maintain accurate records of client appointments, payments, and services provided.
- Process payments, including cash, credit, and gift card transactions.
- Keep the reception area clean, organized, and well-stocked with necessary supplies.
- Assist in inventory management by tracking and reordering retail products as needed.
- Handle client forms, waivers, and other necessary documentation.
- **Communication and Coordination**:

- Communicate with salon staff to ensure they are informed of client arrivals, cancellations, or schedule changes.
- Coordinate with stylists, technicians, and other staff members to manage appointment flow and meet client needs.
- Provide clients with updates on any changes to their scheduled services or available appointments.
- **Promotions and Marketing**:

- Inform clients about salon promotions, upcoming events, or new services.
- Encourage clients to book future appointments and maintain regular visits.
- **Other Duties**:

- Ensure the salon’s policies and procedures are followed, including those related to health and safety standards.
- Support the salon team with administrative tasks as necessary.

**Qualifications**:

- High school diploma or equivalent; additional education in business administration or a related field is a plus.
- Proven experience as a receptionist or in a customer service role (preferably in a salon or beauty industry).
- Strong communication and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Proficiency in using salon management software, scheduling systems, and basic office tools (e.g., Microsoft Office, point-of-sale systems).
- Ability to work in a fast-paced environment while maintaining professionalism and attention to detail.
- Knowledge of salon services and products is an advantage.



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