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Channel Team Lead L3, Amazon Logistics UAE

4 months ago

Dubai, United Arab Emirates Q-Express Documents Transport Full time

Experience in Logistics field (courier industry) / FMCG or B2B sales - People management experience.. Experience in handling external and multiple stakeholders including team, vendors, clients, field executives. - Experience in handling live operation. - Experience in process improvement.

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers

We're seeking Team Lead for our Delivery Stations. In this role you will be responsible to expand and manage operations for a new delivery channel, people and performance management and driving the operational plan.

Key job responsibilities

Quickly understand the business issues and challenges of Transportations operations; identify strengths/weaknesses and suggest areas for improvement
- Map business requirements, understand business process, study and analyze workflows, design solutions and prepare functional specifications
- Be data driven, develop and report performance metrics, executive updates, forecasting, budgeting and analysis to identify potential opportunities for improving Customer Experience.
- Design, develop, pilot & rollout enterprise wide programs around performance improvement, cycle time improvement for returns, delivery experience, financial auditing, identification of alternate delivery services etc.,

A day in the life

Core Job Fundamentals:
Monitoring performance of the program daily

Action plan to achieve the program targets

Managing ramp ups & onboarding

Tracking program payment cycle

Preparing daily performance summary

Internal stakeholders:
Program POC

DS Manager

DS Team Leaders

Fleet Supervisor

Procurement

Payment Team

Learning Ambassador

Experience in Logistics field (courier industry) / FMCG or B2B sales field highly preferred. - People management experience essential. Experience in handling external and multiple stakeholders including team, vendors, clients, field executives is highly desirable. - Good communication skills - written and spoken English