Regional Retail Manager

3 weeks ago

Dubai, United Arab Emirates Kenzo Full time

**Position**:
**YOUR WORK ENVIRONMENT**

The Regional Retail Manager is responsible for achieving market sales objectives, profitability goals, achieving and maintaining high operational and merchandising standards, building highly motivated Store Managers & teams.

The Regional Retail Manager is responsible for the overall operations and business development of the Middle East and manages the regional P&L.The development will be gradually organized with Dubai, then KSA and further from 2025. This role reports to the General Manager EMEA & USA.

**Your impact**

**Business Vision**:

- Partner with Sr. Management to create the vision and tone for stores while driving a highly successful and profitable business
- Work with Store Leaders to develop market specific business plans that will drive traffic and develop client base for stores
- Be knowledgeable of the local market and business environment trends to include competitors’ business activities

**Leadership**
- Develop Store Management teams within region to deliver superior customer experiences in all stores
- Manage with integrity, honesty, fairness, and knowledge promoting the culture, values, and vision of KENZO & LVMH
- Plan, identify, communicate, and delegate key responsibilities and practices to Store Management team to ensure smooth flow of operations within region

**Sales Management/ Store Performance**
- Performance monitoring by reviewing sales weekly with Store Leaders
- Continuously motivate and coach Managers & teams to meet assigned sales and productivity goals
- Develop and evolve standardized staffing model to better align employee scheduling to store traffic
- In partnership with corporate office, develop and create a process to review the CRM strategy and define requirements/expectations as well as performance measures

**Client Focus**
- Ensure the highest level of customer service is being provided in regional stores
- Work with Store Leaders to achieve sales goals
- Provide feedback to Merchandising team on product assortment, buying trends and customer requests

**Staff Development & Teambuilding**
- Oversee staffing and recruiting in close cooperation with Human Resources and Store Leaders
- Delegate duties and responsibilities to foster a sense of ownership among Store Managers and to increase efficiency of store operations
- Ensure consistent management, operational practices, and customer service in all stores in area
- Mentor and coach Store Leaders on identifying solutions and adapting to respective store and to develop their managerial skills

Partner with Human Resources to identify skill gaps and opportunities for staff development

**Product Management**
- Understand and explain stores’ performance by category as well as its mix (lines, functions, collections, etc.)
- Keep all product support tools well organized and ensure all team members have access to the information
- Oversee maintenance of accurate inventory records in partnership with Operations

**Human Resources**:

- Implement retention initiatives and collaborate with Human Resources to provide developmental opportunities
- Work on career path initiatives to promote from within and provide mobility opportunities for staff
- Exhibit strong interpersonal skills in dealing with staff, peers, supervisors, and the local corporate office.
- Assess, coach and develop teams in all areas of performance

**Profile**:
**Perform any special projects or tasks as directed**

**keys for success**

**Education**:

- Bachelor’s degree or the equivalent

**Experience**:

- Minimum of 10 years prior experience in a retail environment, preferably in luxury
- 3-5 years’ experience with multi-store management; professional experience in a leading network expansion is a plus
- Product experience in luxury or high-end retail is highly desirable and specifically Leather Goods (LG), Ready-to-Wear (RTW) and/or shoe experience is preferred

**Competencies**:

- Outstanding interpersonal skills and the ability to communicate effectively
- Ability to drive the business of KENZO Middle East
- Proven leadership skills - ability to motivate sales teams with a clear set of challenging objectives
- Exceptional organization skills
- Must have strong computer skills

**Work Requirements**:

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