Head Bartender

2 months ago

Dubai, United Arab Emirates Marriott International, Inc Full time

**Job Number** 23048313

**Job Category** Food and Beverage & Culinary

**Location** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**Job Summary**
Assist restaurant management staff with supervising daily department activities.

SCOPE / BUSINESS CONTEXT
A Full Time position based at JW Marriott Marquis Dubai.
Number of Direct Reports - Based on operations
Titles of Direct Reports - Restaurant Captain/ Shift Leader and below

**Experience**:
Minimum of 2-year experience of a similar position within a five star hotel

**Skills and Knowledge**
Minimum lifting 20 lbs.
Ability to verbally communicate effectively with guests and co-workers.
Pushing, pulling, bending, stooping, upward reaching
Exposure to cleaning chemicals
Exposure to extreme temperatures
Prolonged periods of standing and/or walking
Leadership skills
Training and motivating skills
Systems ( Micros, Fidelio, LMS, Respack, Info time)

**Education or Certification**
High school diploma or GED; 4-year experience in the food and beverage, culinary, or related professional area.

**SPECIFIC DUTIES**
**Operational & Administrative Tasks**
Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.
Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).
Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.
Coach and develop employees (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans).
Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.
Coordinate tasks and work with other departments to ensure that the department runs efficiently.
Collaborate with management to develop and carry-out ideas and procedures, and set goals to continuously improve department performance around guest and employee satisfaction scores.
Assist management in ensuring that associates are completing online trainings assigned to them.
Ensure all daily and monthly reports are detailed and submitted in a timely matter.
Ensure maintenance of equipment by calling for repairs and training staff on proper use. Using proper standard operating procedures to report and fix issues.
Report guest’s comments or complain through GXI and ensure that case will be closed with the guest.
Raise Purchase request in a timely manner to ensure operational equipment will always be available.
Update checkbook from time to time ensuring that all items on the PO’s will be received, PO’s will be closed and amount will be posted in P&L on a monthly basis.
Assist management with scheduling.
Ensure that opening and closing check lists are done and completed each day.
Work closely with management in leading the monthly beverage inventory with Cost Control.
Train outlet cashiers with proper cash handling in-line with ISRA audit.
Maintain proper inventory worksheet of all operational equipment.

**OTHER**
**Safety and Security**
Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Notify Loss Prevention/Security of any guest reports of theft.

**Policies and Procedures**
Follow company, hotel and department policies and procedures.
Follows Marriott International Hotels Limited Regional Office policies and procedures
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors and Management.
Working hours as required to do your job but normally not less than 48 hours per week.

**Guest Relations**
Actively listen and respond positively to guest questions, concerns,

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