Customer Service Executive

3 weeks ago


Dubai, United Arab Emirates ZF Full time

**What's Next? Join ZF**:
ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility.

ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and Electric Mobility, ZF offers comprehensive product and software solutions for established vehicle manufacturers and newly emerging transport and mobility service providers. ZF electrifies a wide range of vehicle types. With its products, the company contributes to reducing emissions, protecting the climate and enhancing safe mobility.

**Customer Service Executive (M/F/d) - Order Management**:

- Country/Region: AE- Location: Dubai, Dubai, AE, AE-61231Req ID 66138 Dubai, United Arab Emirates

**About the Team**
We are looking for a new colleague in our department Customer Service - Marine (IBAU3) at our location in Dubai.

**What you can look forward to as a Customer Service Executive (M/F/d) - Order Management**:

- Professionally greet customers and support with daily sales administration as and when required.
- Independent generation and update of Request for Quotation list (RFQ), Sales Quotations, Order Confirmations, Proforma Invoices, and Invoices.
- Coordination / follow up with our factories / suppliers in processing the purchase orders, reviewing order confirmations, Shipping documents etc. as necessary.
- Coordination with freight forwarders / transporters as necessary to ensure timely shipment of materials.
- Pro-actively inform all customers about delivery time updates or delays, close co-ordination with logistics team is expected.
- Provide pricing support via analyzing market trends, cross references etc. and maintain detailed record to evaluate future market trends when necessary.

**Your Profile as a Customer Service Executive (M/F/d) - Order Management**:

- Bachelor’s degree or similar with at least 2-3 years of sales support experience; basic understanding of Automotive/ Marine spare parts industry will be added advantage.
- Work experience in order management including logistics
- Ready to take responsibility, ownership and drive high levels of individual performance management.
- Manages constructive feedback positively and handles pressure with ease.
- Communicates effectively and clearly with all departments, branches & support systems.
- Fluent in English and preferred Arabic language skills.

Contact

Tereza Čechurová

+420 373 736 582

**What does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?**:
At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility.

Find out how we work at ZF:
**Job Segment**:Service Manager, Performance Management, Manager, Customer Service, Automotive, Human Resources, Management



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