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Bellboy

1 month ago

Dubai, United Arab Emirates TIME Oak Hotel & Suites Full time

Receives guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure.
- Maintains effective communication with all related departments to ensure smooth service delivery.
- Greets guests upon arrival offering assistance at all times.
- Maintains an up to date knowledge of the hotel and local services supplying information and responding to guest queries.
- Maintains awareness of guest profile through Shiji guest profile system.
- Ensures that the guest luggage is carried from arrival point to room and from room to departure point on check out.
- Deals promptly, efficiently and pleasantly with incoming calls.
- Handles all messages, mail and packages for guests and staff ensuring they are delivered at the appropriate time in a professional manner.
- Delivers morning newspapers to rooms.
- Delivers guest messages and other deliveries immediately without delay in a professional manner.
- Suggestively sells Hotel promotion, outlets and facilities at all times.
- Regularly checks the lobby area, ensuring it is clean and tidy.
- Ensures Concierge desk and store room is clean tidy and well organized.
- Establishes, promotes and maintains good public relations while meeting or exceeding guest expectations.
- Maintains regular and effective liaison between other departments with particular emphasis on Front Office.
- Cooperates in the performance of any reasonable task requested by company manager, executives or guests.
- Maintains an awareness of the car park and front entrance at all times.

Application Deadline: 08/12/2024