Guest Relations Officer

1 month ago

Dubai, United Arab Emirates EasyGo Holiday Homes Full time

**ONLY APPLY IF YOU PREVIOUSLY HAVE WORKED FOR A HOLIDAY HOMES COMPANY OR HOTEL IN DUBAI**

**About EasyGo Holiday Homes**:
EasyGo is one of the leading short-term companies offering a selection of studios, apartments, penthouses, townhouses and villas for a daily or monthly basis for holiday home rentals, photoshoots, events and product launching in Dubai. We are a DTCM licensed Operator managing a selection of holiday homes.

**The Role**:
EasyGo Holiday Homes is seeking a Guest Relations Agent to join our team.

We are looking for an individual with an entrepreneurial spirit, great people skills, and a passion for delivering excellent customer service, who wants to gain valuable experience.

**Main Job Duties and Responsibilities**:

- Act as the primary liaison between the client and the company
- Cold calling and generating potential leads
- Ability to establish relationship with real estate brokers to generate new listings
- Evaluating the property to ensure it is in line with the company's expectations
- Advise clients throughout the negotiation process to help them get maximum value for their home
- Coordinating the property launching with all the departments and processes involved, which includes the technical inspection, unit permit, utility connection, formalities with security, deep cleaning, and photo shooting
- Coordinating the furnishing of new vacant properties according to DTCM quality standards
- Register and check-in guests
- Provide detailed and comprehensive information about the holiday home company’s facilities, services, and local attractions to enhance the guest experience
- Maintain a strict inventory of furniture items in the property and oversee the security deposit handling process
- Maintain clear and accurate records of guest room bookings
- Listen and respond to guest queries
- Collect Guest feedback during guest departure along with likes and dislikes and maintain all guest profiles
- Maintain up-to date information on arrivals, departures and apartment condition
- Provide accurate information about local attractions and services
- Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
- Complete and maintain any incident reports, daily activity reports or other reports requested by management
- Close guest accounts and check guests out
- Process accurate payment of guest accounts
- Inform housekeeping when rooms have been vacated and are ready for cleaning
- Handling guest complaints and concerns in an efficient and timely manner
- Perform other relevant assignments as requested by the management

**Education, Skills and Experience**:

- High school diploma or equivalent
- Guest/customer relations experience, preferably in a hospitality environment and/or Real Estate background
- Ability to convince clients with good knowledge of overall UAE, Real Estate Market
- Strong sales, negotiation, and communication skills
- Ability to work independently with excellent interpersonal skills
- Numeracy skills
- Administrative skills
- UAE Driving license is a MUST

**Key Competencies and Qualities**:

- Customer service orientation
- Attention to detail and accuracy
- Planning and organizing
- Ability to multitask and prioritize
- Professional appearance and attitude
- Effective verbal and written communication skills
- Ability to handle stress and stay calm under pressure
- Conflict resolution skills
- Decision making and judgment skills
- Team work
- Flexible regarding work schedules
- Ability to respond appropriately to diverse customers and guests

**What We offer**:

- Employment visa + medical insurance
- Salary plus incentives
- Flight ticket home after 2 years
- In-house training and ongoing assistance

**Salary**: From AED3,000.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Have you worked as a Guest Relations Officer at Holiday Homes?

**Experience**:

- Guest Relations Officer at Holiday Homes: 1 year (required)

License/Certification:

- Driver's License (required)

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