Cloud Solution Architecture

2 weeks ago

UAE, United Arab Emirates Microsoft Full time

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

You will be at the forefront of driving adoption for M365, M365 Copilot, Teams, Teams Premium, Intune and alll other Modern work cloud solutions.

**Responsibilities**:
**Customer Centricity**
- Customer Satisfaction: Drive positive Customer Satisfaction, and become a trusted advisor to customers and partners, by leveraging M365 Enterprise Services (Exchange online, SharePoint Online, Teams, Teams Phone, M365 Apps, Azure AD, Endpoint Mgmt Security & Compliance) expertise to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge to drive the best outcomes
- Customer/Partner Insights: Provide feedback & insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement.

**Business Impact**
- Usage (Cloud & Support) Growth: Develop opportunities to drive Customer Success business results by working with business and technical decision makers to ensure they understand Microsoft's M365 value proposition and get value from their investment in the Microsoft technology.

**Technical Leadership**
- Learn It All: Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals
- Accelerate Customer Outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-sure and learn from others to help accelerate your customers transformation journey.

**Qualifications**:
**Required/Minimum Qualifications (RQs/MQs)**
- Bachelor's degree in computer science, Information Technology, Engineering, Business, or related field AND 4+ years' experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
- OR equivalent experience.

**Additional or Preferred Qualifications (PQs)**
- ** 4**+ years experience working in a customer-facing role
- OR 4+ years experience working on technical projects.
- Deep knowledge of solution architecture, design, implementation, and/or support of Cloud/collaboration/unified environments.
- Certification in one or more of the following technologies preferred: Microsoft Azure fundamentals, M365 fundamentals. Cloud Security, Teams Administration, SharePoint Certifications
- Adoption Change Management certification (i.e., Prosci)
- Business Analysis: Identify business needs and determine solutions to business problems, process improvement, organizational change, or strategic planning and policy development.
- Relationship Building. Proven track record of building deep technical relationships with senior IT executives in large or highly strategic accounts. Experience in managing various stakeholder relationships to get consensus on solution/projects.
- Foundational-level knowledge of cloud services.
- Fluency in SaaS solutions; particularly all Microsoft 365 offerings.
- Domain experience Microsoft 365 and Microsoft Azure solutions, and understanding of how Microsoft Security, compliance, and identity solutions that can span across these solution areas to provide a holistic and end-to-end solution.
- Competitive Landscape knowledge of cloud platforms. Understanding of M365 partner ecosystems and the ability to leverage partner solutions to solve customer needs.
- Breadth of technical experience and knowledge, with depth / SME in two or more of the following M365 solutions.
- Exchange Online
- SharePoint Online
- ** M365 Copilot**:

- Teams, Phone & Rooms
- Viva Platform
- Windows & Cloud Endpoint
- IDM, Information Protection & Compliance.
- Governance & Risk Management

Collaboration and Communication: Acknowledged for driving decisions collaboratively, resolving conflicts and ensuring follow through with exceptional verbal and written communication skills. Presentation skills with a high degree of comfort with both large and small audiences.

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