Agent Manager for Call Center

7 months ago


Dubai, United Arab Emirates ZC Consultant Full time

**_Job Description:_**:

- _Build and maintain a results-oriented work culture_
- _Train and Coach about ten (10) call agents_
- _Analyze, synthesize and present the data emanating from the calls_
- _Create scripts for calls_
- _Set the objectives of the team members according to performance indicators_
- _Plan call center activities_
- _Create a process from a specific objective and achieve a satisfactory result_
- _Constantly communicate with the program manager and field leaders_
- _Report the data collected on a daily basis on Google Sheet, on_
- _Excel and/or Call center database management software_

**_Job Requirements:_**:

- _Have Bac + 2 at least in Management, Marketing, Communication, Project Management_
- _Have at least 5 years of experience in B2B in the management of a team of at least 10 people or preferably a call center._
- About Company:_
- We assist clients from various industries in meeting their staffing requirements by connecting them with talented individuals._

**Job Type**:Full Time
- **Job Location**:Dubai


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