In-charge/supervisor

1 week ago


Dubai, United Arab Emirates OCEAN GOLD AND DIAMOND JEWELLERY TRADING L.L.C Full time

**Key Responsibilities**:
**Store Operations Management**:

- Oversee the day-to-day operations of the store, ensuring all procedures are followed for opening, closing, and inventory management.
- Maintain a clean, organized, and visually appealing store environment that aligns with brand standards.

**Staff Supervision and Scheduling**:

- Supervise sales staff, manage work schedules, and ensure optimal staff coverage during peak hours.
- Provide guidance, feedback, and support to team members, fostering a collaborative and productive work environment.

**Sales Performance Monitoring**:

- Track and monitor individual and team sales performance, ensuring that daily and monthly targets are met.
- Assist the team with achieving sales goals by providing direction, support, and motivation as needed.

**Customer Service Excellence**:

- Ensure that all team members deliver exceptional customer service, assisting with customer inquiries and handling complaints professionally.
- Train staff on best practices for customer engagement, ensuring a high standard of personalized service.

**Inventory Control and Management**:

- Coordinate with the inventory team to monitor stock levels, oversee stock replenishment, and manage returns and exchanges.
- Conduct regular inventory checks, update records, and report discrepancies to maintain accurate stock information.

**Sales and Promotions Execution**:

- Assist in planning and implementing sales promotions and events, ensuring smooth execution and effective customer engagement.
- Oversee product displays and merchandising to ensure they are in line with company guidelines and attract customer interest.

**Qualifications**:

- Bachelor’s degree in Business, Retail Management, or a related field (preferred).
- 2+ years of experience in a supervisory or in-charge role in retail.
- Excellent leadership, communication, and interpersonal skills with a strong customer service orientation.
- Proficiency in Microsoft Office Suite and experience with retail management software.

**Job Types**: Full-time, Permanent

Pay: AED3,500.00 - AED4,000.00 per month



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