Spa Manager
2 weeks ago
**RESPONSIBILITIES**:
- Always demonstrate sincere customer focus and true appreciation for the guest experience.
- Ensure all areas of the SPA are kept clean and well maintained at all times.
- Ensure the health and safety of guests and employees are paramount at all times.
- Ensure consistent Spa experience development to ensure that innovation and uniqueness is maintained.
- Ensure proper inventories of all operating Spa equipment are conducted in line with audit standards in order to effectively manage operational cost.
- Able to provide guidance, encouraging teamwork and facilitating related professional work processes.
- Able to achieve high performance and operational standards.
- Able to liaise with internal and external parties at the appropriate levels to ensure smooth flow of the spa operations.
- Able to handle any guest complaints or special requirements.
- Able to promote and sell Spa Membership programs to groups, conference guests walk-in etc.
- Able to implement and monitor up-selling strategies to maximize spa operational revenue.
- Able to analyst and interpret the needs of clients and offer appropriate options, solutions and resolutions.
- Be the single point of contact for Dignitaries, VIP and VVIP guests and co-ordinate their Spa experience.
- Responsible for checking and overseeing all guest settlements like cash, CC, room settlements etc.
- Responsible to identify and target specific market segments for potential corporate clientele to promote Spa.
- Responsible to develop strong product quality and treatment measures.
- Responsible to monitor and analyses the products and services of competitive Spas to maintain a competitive advantage.
**QUALIFICATION**
- Previous Managerial experience in a luxury hotel is a must
- Previous Spa experience is a must
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Excellent presentation with a passion for excellence
- Natural leader, with ability to positively impact the team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
SALARY BRACKET - 3500 AED (PLUS ATTRACTIVE COMMISSION)
**Salary**: AED3,000.00 - AED3,500.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or willing to relocate with an employer-provided relocation package (required)
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