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Account Delivery Head
2 months ago
Cordinated management of Wipro-Client relationship comprising independent engagements/projects using common resources, infrastructure, cost basis and process as to get a value greater then the individual sum. The Account Delivery Head’s job consists of three roles: 1 Client Relationship, 2. Delivery and 3. Strategic / Change Management.
Underlying all the three functions is the key element of ensuring that Client and the delivery teams are highly integrated and deliver on the charter as established by the joint leadership team of the two organizations.
Account Delivery Head’s charter consists of:
- Ensuring customer satisfaction
- Meeting revenue and margin targets
- Drive Delivery lead growth of 5% per Qaurter
- Supporting delivery team
- Providing value-add to the client by helping meet client’s business objectives through IT.
Client Relationship Management Charter:
- To maintain contact and establish a healthy rapport/relationship at C level as well as with business and IT senior leadership.
- Map out new opportunities along with the sales person
- Identify business changes at client site and work with offshore to create material that can be shared with the client team. This is to create additional value -added engagement opportunities.
Delivery Charter:
- Work with delivery teams to ensure mapping of client expectations and direction and help ensure current projects are as per customer expectations, on-time, on budget and quality.
- Project Prioritization as negotiated with the client and it's communication to our delivery team.
- Facilitation between the client team and our delivery team. Mentor our team leaders to work effectively with the client’s business and IT team
- Ensure the company’s’ processes are followed by
İş Türü: Tam zamanlı
Maaş: AED4.000,00 - AED5.000,00 aylık
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