Assistant Guest Relations Manager

3 months ago

Ras alKhaimah, United Arab Emirates MOVENPICK Full time

**Company Description**
Get ready to discover Mövenpick Resort Al Marjan Island, a 5 star resort in Ras Al Khaimah built beside 300M. of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants, three outdoor pools, a wellness hub with a fully equipped gym and four treatment rooms, water sports, and a year round Kids Club make it an ideal holiday destination. Whatever your pace, in the sea or on land, enjoy an experience fueled environment.
**Job Description** Assistant Guest Relations Manager**

Can you bring your own personality, create a “magnifique” experience and naturally connect with guest and colleagues alike?

We are looking for a Assistant Guest Relations Manager to join our team This could be the next step for you into a Management position within Hotel and the group, and so APPLY TODAY, get lots of perks and benefits, learn & grow continuously and start your lifelong career here

**What is in it for you**:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

**What you will be doing**:

- Responsible in ensuring the efficient operation in Guest Services
- Ensure that all team members are properly trained
- To handle complaint / incidents / accidents occurring in the hotel when required
- To manage & motivate the teams to upsell and to make sure that the rates given are matching with the instructions received
- Develops high quality relationships with guests throughout their stay, in order to encourage loyalty

**Qualifications** Your experience and skills include**:

- Minimum experience of two years in a similar role in 5-star Luxury Hotel
- Bachelor’s degree in Hospitality or equivalent
- Knowledge in MS Office and Opera system
- Ability to speak other languages preferably Russian
- The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required
- Strong verbal and written communication skills and pride in personal presentation
- A genuine passion for customer service with a strong focus on always making our guest’s feel welcome during their stay
- Strong leadership & interpersonal skills

**Additional Information** Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo **#BELIMITLESS

  • Guest Relations Manager

    4 weeks ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates AccorHotel Full time

    Job Summary:We are seeking a highly skilled Guest Relations Manager to join our team at AccorHotel. As a key member of our front desk team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay with us.Key Responsibilities:Prepare for daily VIP arrivals, including room allocation, amenities, and special...

  • Guest Relation Manager

    2 months ago

    Ras al-Khaimah, United Arab Emirates RIXOS Full time

    **Company Description** Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled...

  • Guest Relations Executive

    5 months ago

    Ras al-Khaimah, United Arab Emirates Hilton Full time

    Guest Relations Executive A Guest Relations Executive directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Executive, you will directly address the needs of VIP Guests and inform other Team...

  • Guest Relations Executive

    5 months ago

    Ras al-Khaimah, United Arab Emirates Hilton Full time

    A Guest Relations Executive directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Executive, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to...

  • Food & Beverage Guest Relation

    3 months ago

    Ras al-Khaimah, United Arab Emirates Hilton Full time

    Food & Beverage Guest Relation A Food & Beverage Guest Relation is responsible for making the guest feel at home by extending a warm welcome, assisting the guests to sit and later give them a warm send off. To assist in all ways to provide the highest degree of guest satisfaction. **What will I be doing?** As a Food & Beverage Guest Relation, you are...

  • Food & Drink Guest Relation

    1 month ago

    Ras al-Khaimah, United Arab Emirates Hilton Full time

    Food & Drink Guest Relation A Food & Drink Guest Relation is responsible for making the guest feel at home by extending a warm welcome, assisting the guests to sit and later give them a warm send off. To assist in all ways to provide the highest degree of guest satisfaction. **What will I be doing?** As a Food & Drink Guest Relation, you are responsible...

  • Guest Relations Agent

    3 months ago

    Ras al-Khaimah, United Arab Emirates RIXOS Full time

    **Company Description** Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled...

  • Guest Relation Supervisor

    3 months ago

    Ras al-Khaimah, United Arab Emirates SOFITEL Full time

    **Company Description** Sofitel Al Hamra Beach Resort - To be an ambassador of the hotel, in and outside the work place. - To oversee the Guest Relations operations and ensuring that the hotel standards and procedures are fully known and followed. - To provide a personalized service to all the guests, fully aware and following the hotel standards and...

  • Guest Relations Agent

    5 months ago

    Ras al-Khaimah, United Arab Emirates Hilton Full time

    Guest Relations Agent A Guest Relations Agent engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Guest Relations Agent, you will serve on the...

  • Guest Relations Agent

    5 days ago

    Ras al-Khaimah, United Arab Emirates Hilton Full time

    Guest Relations Agent A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Guest Relations Team Member, you will...

  • Guest Relations Ambassador

    4 weeks ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates HILTON HOTELS Full time

    Key ResponsibilitiesPre-Arrival Coordination: Review guest arrival reports and collaborate with Housekeeping to ensure seamless room allocations for VIP guests.Special Room Assignments: Manage special room assignments and suite occupancies to meet the highest quality standards.Check-In Process: Welcome and escort VIP guests to the Executive Lounge and their...

  • Guest Relations Ambassador

    4 weeks ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates AccorHotel Full time

    Role OverviewWe are an exceptionally unique brand that offers more than just a product; we provide an unparalleled experience that aims to create lasting impressions in the hospitality industry. Our team is comprised of people who enjoy traveling and having fun, and we are looking for a new talent to play a vital role in our Front Office team.Main...

  • Guest Relations Manager

    4 weeks ago

    Ras Al-Khaimah, United Arab Emirates Mövenpick Hotels & Resorts Full time

    Roles and responsibilitiesResponsible in ensuringthe efficient operation in GuestServicesEnsure that all team members areproperly trainedTo handle complaint /incidents / accidents occurring in the hotel whenrequiredTo manage & motivate the teamsto upsell and to make sure that the rates given are matching withthe instructions receivedDevelops high...

  • Food & Beverage Guest Relations - Signature

    7 months ago

    Ras al-Khaimah, United Arab Emirates Hilton Full time

    Food & Beverage Guest Relations - Signature Restaurant - Waldorf Astoria Ras Al Khaimah An F&B; Guest Relations is responsible for making the guest feel at home by extending a warm welcome, assisting the guests to sit and later give them a warm send off. To assist in all ways to provide the highest degree of guest satisfaction. **What will I be...

  • Guest Relations Agent

    4 weeks ago

    Ras Al-Khaimah, United Arab Emirates AccorHotel Full time

    JOB DESCRIPTIONWe are anexceptionally unique brand that offers more than just a product; weprovide an unparalleled experience that aims to create lastingimpressions in the hospitality industry. We work with people weenjoy traveling and having fun with. This is an extraordinaryopportunity to join our team. ROLE: GuestRelations Agent Ready for a career move...

  • Food & Beverage Guest Relations - Signature

    7 months ago

    Ras al-Khaimah, United Arab Emirates Hilton Full time

    An F&B; Guest Relations is responsible for making the guest feel at home by extending a warm welcome, assisting the guests to sit and later give them a warm send off. To assist in all ways to provide the highest degree of guest satisfaction. **What will I be doing?** As an F&B; Guest Relations, you are responsible for serving guests in a friendly, timely,...

  • Guest Relation Ambassador

    3 months ago

    Ras al-Khaimah, United Arab Emirates AccorHotel Full time

    **Company Description** Sofitel Al Hamra Beach Resort - To be an ambassador of the Front Office and of the hotel, in and outside the work place. - To always keep the working area clean and well maintained. - To properly use the telephone etiquette as per Sofitel standards. - To attend all guests approaching the front desk in the procedure of...

  • Guest Relations Agent

    7 months ago

    Ras al-Khaimah, United Arab Emirates Hilton Full time

    Guest Relations Agent - German Speaker A Guest Relations Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Relations Agent, you will serve on the Front Office Team, to provide services for Guests to contribute...

  • Guest Relation Ambassador

    6 months ago

    Ras Al-Khaimah, United Arab Emirates Hotel Chadstone Melbourne MGallery Full time

    To always keep the working areaclean and well maintained.To properly use thetelephone etiquette as per Sofitelstandards.To attend all guests approaching thefront desk in the procedure of check-in/check-out, inquiries, keyhandling and all related matters, respecting the hotel standardsand procedures.To offer a warm welcome to allguests and to ensure that they...

  • Guest Relations Agent

    7 months ago

    Ras al-Khaimah, United Arab Emirates Hilton Full time

    A Guest Relations Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Relations Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience...