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Receptionist
1 month ago
We are currently seeking a friendly and organized Dental Receptionist to join our team who will be the first point of contact for patients, providing exceptional customer service and ensuring smooth operations starting from Schedules & Bookings, Confirmations & Cancelling, Check-in & Registration of patient and Check-out & Invoicing.
Required:
- High school diploma or equivalent.
- Must have Minimum 2 Yrs. Work experience as a Receptionist in Abu Dhabi or UAE
- Knowledge of dental terminology, procedures, and common dental insurance plans.
- Proficiency in using EMR and ERP systems.
- Strong communication and interpersonal skills.
Preferred:
Certification or training in dental office administration or dental assisting
Job description:
- Greet and welcome patients, ensuring a friendly and professional atmosphere.
- Answering Patient’s queries via phone calls or WhatsApp/SMS message and provide accurate information about dental services, pricing, and insurance coverage.
- Schedule and confirm patient appointments, optimize the dentist's schedule and managing any changes or cancellations.
- Collect and update patient information, including personal details and medical history, ensuring accuracy and confidentiality.
- Process patient paperwork, such as consent forms and insurance claim forms, adhering to relevant regulations and privacy policies.
- Coordinate with the Insurance Department for any questions regarding patient coverage.
- Coordinate with the Clinical team to make sure that they are aware that the patient has arrived and to avoid delays.
- Maintain accurate and updated records of the patient.
- Process the check-out of patient accordingly making sure that next appointment has been scheduled and invoice is prepared & signed, patient payment completed.
**Benefits**:
- As per UAE Labor Law
- Medical Insurance
- Healthy Working Environment
- Company and career stability
Ability to commute/relocate:
- Abu Dhabi: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- receptionist: 1 year (preferred)
**Language**:
- Arabic (required)
