Tax Expert
11 hours ago
**Position**
**Tax Expert - Taxpayer Services**
**Job Summary**
A tax expert to assist the Taxpayer Services Director on defining and implementing the taxpayer services strategy and the organisation, supervision and coordination of tax enquiries and complaints across taxable person segments, in-line with tax legislation.
**Duties and Responsibilities**
- Provide technical expertise and advice to the Taxpayer Services team on the technical enquires received from taxpayers within Taxpayer Services Department.
- Provide tailor made training for the Taxpayer Services team to ensure they are aware and understand the business groups and segments, tax policy, enforcement and compliance-related topics or procedures, to the extent relevant to the Department.
- Advise Taxpayer Services Director on complicated technical tax related issues and propose alternative solution for their complicated scenarios.
- Advise Taxpayer Services Director on the implementation and operation of the updates related to laws & regulations.
- Consult with Tax Registration and Returns, Tax Compliance and Enforcement, the Tax Policy Unit and Legal Affairs, as necessary, to address difficult tax technical issues and resolving taxpayer queries.
- Advise on the framework for understanding of taxpayer “pain points” and to put in place mechanisms to raise awareness, educate taxpayers and provide support at key interaction points.
- Identify the channels for each type of technical and written enquiries and provide recommendations to ensure efficient implementation of the process.
- Based on enquiries and complaints received provide recommendation to the Taxpayer Service Director on changes with implications across other sections and departments.
- Proactively recommend improvements on services provided to taxpayers by advising Taxpayer Services Director on best practices in addressing taxpayers’ issues, taxpayer service processes, communication channels and content, and overall taxpayer experience.
- Provide recommendations on conducting wider consultations with taxpayers and their representative.
- Review information published and to be published on website relating to Taxpayer Services and are in-line with tax legislation.
- Provide recommendations to be raised with the Director of Government Communication on updates to knowledge management and online taxable person guidance.
- Assist Taxpayer Services Director to meet the team KPI’s, operational and strategic KPI’s.
- Advise on enhancement, accuracy, and efficiency of all the tax related customer queries.
- Review and make recommendation on the classification criteria for the business segments.
- Provide strategic input and on how to leverage relationships and increase the level of tax compliance.
**Minimum**:
- Bachelor’s Degree in Business, or other relevant degree
**Preferred**:
- Master’s Degree in Business Administration or related discipline
**Minimum**:
- 6+ years’ experience in Tax function
**Preferred**:
- 2+ years in a managerial or supervisory role
Experience in audit and in a Government Entity
- LANGUAGE: Arabic
English
**Job Type**: Contract
Ability to commute/relocate:
- Abu Dhabi: Reliably commute or planning to relocate before starting work (preferred)
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