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4 weeks ago

Dubai, United Arab Emirates BANYAN TREE Full time

**Company Description**
Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.
The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.

Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options.
**Job Description** Responsibilities**:

- ** Welcome Guests**: Greet guests with warmth and professionalism, assisting them in and out of vehicles by opening doors graciously. Provide special assistance to children, the elderly, and disabled guests.
- ** Parking Guidance**: Inform guests of vehicle parking procedures when needed and direct Valet Parkers accordingly.
- ** Event Awareness**: Review the daily event sheet with the Bell Captain and be familiar with regular guests. Stay informed about hotel facilities, activities, promotions, and local events to provide accurate information.
- ** Valet Support**: Assist Valet Parkers with issuing valet tickets to guests.
- ** Traffic Management**: Direct traffic flow at hotel driveways to ensure maximum safety.
- ** Luggage Handling**: Handle guests' luggage promptly and professionally, using safe handling techniques. Retrieve and load/unload luggage from vehicles, ensuring that the correct number of items is confirmed with guests before the vehicle departs.
- ** Bellmen Support**: Fill in for Bellmen when needed, assisting with retrieving and loading guest items from cars, buses, vans, and carts.
- ** Information and Assistance**: Respond positively to guest queries and provide accurate information about the hotel and local area.
- ** Policy Adherence**: Follow department policies, procedures, and service standards, including all safety protocols.
- ** Lost & Found**: Report and manage “Lost & Found” items.
- ** Additional Duties**: Perform other tasks as assigned and requested.

**Qualifications**
- ** Passion for Guest Service**: Demonstrates a genuine enthusiasm for providing exceptional guest experiences.
- ** Organizational Skills**: Highly organized and results-oriented, with the ability to remain flexible and work effectively under pressure.
- ** Interpersonal Skills**: Strong interpersonal and problem-solving abilities, with excellent presentation and communication skills.
- ** Reliability**: Highly responsible and dependable, ensuring consistent and reliable performance.
- ** Teamwork**: Ability to work harmoniously with colleagues, contributing effectively as part of a team.
- ** Guest Focus**: Maintains a strong focus on guest needs, remaining calm and courteous at all times.

**Additional Information**
We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success.