Service Advisor
2 months ago
The Service Advisor plays a crucial role in delivering exceptional customer service and coordinating automotive services for premium car owners at Al Zaabi Group. This position requires expertise in premium car brands and excellent communication skills. As a Service Advisor, you will be responsible for managing the service process, providing accurate information to customers, and ensuring a smooth and efficient service experience.
Key Responsibilities:
1. Customer Interaction: Greet customers warmly, listen attentively to their concerns, and gather detailed information about their vehicle's issues or service requirements.
2. Service Recommendations: Based on customer concerns and vehicle inspections, provide expert advice and recommendations regarding necessary repairs, maintenance, and additional services required for premium car brands.
3. Cost Estimation and Explanation: Prepare detailed and accurate cost estimates, including parts, labor, taxes, and other charges. Clearly explain the breakdown of expenses to customers, ensuring transparency and addressing any queries.
4. Service Scheduling and Coordination: Collaborate with the service team to schedule appointments, allocate resources, and coordinate service tasks efficiently. Ensure timely completion of repairs or maintenance, adhering to manufacturer guidelines and customer commitments.
5. Progress Updates and Communication: Keep customers informed about the status of their vehicle throughout the service process. Provide regular updates on repairs, additional findings, estimated completion time, and any changes to the original service plan.
6. Upselling and Customer Education: Identify and recommend additional services, accessories, or upgrades that could enhance the performance, safety, or overall experience of premium cars. Educate customers about the benefits and advantages of these options.
7. Warranty and Insurance Claims: Facilitate the processing of warranty and insurance claims, ensuring accurate documentation, timely submission, and effective communication with relevant parties. Follow up on claim approvals and disbursements.
8. Invoicing and Payment Processing: Prepare detailed invoices, explain charges to customers, and assist in processing payments accurately and efficiently. Provide receipts and maintain records of financial transactions.
9. Customer Relationship Management: Build strong and lasting relationships with customers by delivering personalized service, addressing their concerns promptly, and ensuring their satisfaction with the service experience.
10. Technical Knowledge Enhancement: Stay up-to-date with the latest technological advancements, service procedures, and product knowledge related to premium car brands. Attend training programs and workshops to continuously enhance your skills and expertise.
**Qualifications and Skills**:
- Previous experience as a Service Advisor in the automotive industry, with a focus on **premium car brands.**
- In-depth knowledge and understanding of premium car models, features, maintenance requirements, and service procedures.
- Fluent in Hindi preferred, to effectively communicate with customers who prefer this language.
- Excellent customer service and interpersonal skills, with the ability to build rapport and trust with customers.
- Strong organizational and multitasking abilities to manage multiple customer requests and service appointments.
- Attention to detail and accuracy in preparing cost estimates, invoices, and other service-related documentation.
- Proficient in using automotive service software, databases, and tools for service scheduling, parts ordering, and warranty claim processing.
- Ability to work effectively as part of a team, collaborating with service technicians, parts department, and other stakeholders.
- Problem-solving and decision-making skills to address customer concerns, resolve issues, and make service recommendations.
- Flexibility to work in a fast-paced environment, adapting to changing priorities and customer demands.
**Job Types**: Full-time, Permanent
**Salary**: AED5,000.00 - AED7,000.00 per month
Application Question(s):
- which are the premium car brands you have worked on?
**Experience**:
- premium car: 2 years (preferred)
-
Automotive Service Advisor
2 months ago
Abu Dhabi, United Arab Emirates AutoHub Service Center Full timeFull job descriptionService Advisor Responsibilities:Greeting customers and directing them to available mechanics.Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to...
-
Automotive Service Advisor
2 months ago
Abu Dhabi, United Arab Emirates Drums Auto Service Center Full time**Service Advisor Responsibilities**: - Greeting customers and directing them to available mechanics. - Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs. - Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers. -...
-
Automotive Service Advisor
1 month ago
Abu Dhabi, United Arab Emirates Drums Auto Service Center Full time**Service Advisor Responsibilities**: - Greeting customers and directing them to available mechanics. - Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs. - Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers. -...
-
Automotive Service Advisor
3 days ago
Abu Dhabi, United Arab Emirates Drums Auto Service Center Full time**Service Advisor Responsibilities**: - Greeting customers and directing them to available mechanics. - Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs. - Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers. -...
-
Automobile Service Advisor
21 hours ago
Abu Dhabi, United Arab Emirates Drums Auto Service Center Full time**Service Advisor Responsibilities**: - Greeting customers and directing them to available mechanics. - Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs. - Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers. -...
-
Automotive Service Advisor
21 hours ago
Abu Dhabi, United Arab Emirates European Auto Service Center Full timeUrgent Hiring! We are currently looking for a Service Advisor. - Applicant must have atleast 5 years experience with luxury car - Can join immediately Location : Musaffah, Abu Dhabi Pay: From AED5,000.00 per month
-
Automotive Service Advisor
1 month ago
abu dhabi, United Arab Emirates AutoHub Service Center Full timeFull job descriptionService Advisor Responsibilities:Greeting customers and directing them to available mechanics.Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to...
-
Automotive Service Advisor
5 days ago
abu dhabi, United Arab Emirates AutoHub Service Center Full timeFull job descriptionService Advisor Responsibilities:Greeting customers and directing them to available mechanics.Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to...
-
Automobile Service Advisor
1 month ago
Abu Dhabi, United Arab Emirates Drums Auto Service Center Full time**Service Advisor Responsibilities**: - Greeting customers and directing them to available mechanics. - Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs. - Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers. -...
-
Customer Service Advisor
2 weeks ago
Abu Dhabi, United Arab Emirates Crypto Auto Service Center Full timeAutomotive Service Advisor - Essential Duties - Advises customers about necessary service for routine maintenance. - Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test. - Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs. - Prepares...
-
Automotive Service Advisor
2 weeks ago
Abu Dhabi, United Arab Emirates Crypto Auto Service Center Full timeAutomotive Service Advisor - Essential Duties - Advises customers about necessary service for routine maintenance. - Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test. - Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs. - Prepares...
-
abu dhabi, United Arab Emirates Indian Health Service Full timePublic Health Advisor | Indian Health Service Abu DhabiThe Indian Health Service, an agency within the US Department of Health and Human Services , works to ensure that all American Indian and Alaska Native people receive comprehensive health care services and all Indian health facilities are staffed with well-trained, compassionate, committed health care...
-
abu dhabi, United Arab Emirates Indian Health Service Full timePublic Health Advisor | Indian Health Service Abu DhabiThe Indian Health Service, an agency within the US Department of Health and Human Services , works to ensure that all American Indian and Alaska Native people receive comprehensive health care services and all Indian health facilities are staffed with well-trained, compassionate, committed health care...
-
Automotive Service Advisor
1 month ago
Abu Dhabi, United Arab Emirates Al Zaabi Autocare Full timeA service advisor in a workshop typically serves as the primary point of contact between customers and the workshop's technicians. Their responsibilities may include: 1. Greeting customers and assessing their needs: Service advisors typically meet with customers to discuss their vehicle's problems or maintenance needs. They must listen to the customer's...
-
Advisor Government Solutions Strategy
5 days ago
abu dhabi, United Arab Emirates Advisor Government Solutions Strategy & Governance Full timeAdvisor Government Solutions Strategy & Governance Advisor Government Solutions Strategy & GovernanceThe job posting is outdated and position may be filledAdvisor Government Solutions Strategy & GovernanceDevelop and maintain the strategy of government solutions by collecting inputs from other sections of government solutions and identifying objectives,...
-
Auto Service Advisor
2 months ago
Abu Dhabi, United Arab Emirates The Car Medics auto repair Centre Full timeWe are looking for a Service Advisor to join our team and act as a liaison between our customers and our Service Technicians. Service Advisor responsibilities include greeting customers, listening to their needs and scheduling appointments as needed. They may also include setting up loaner cars and verifying insurance before maintenance is...
-
Service Advisor
2 days ago
Abu Dhabi, United Arab Emirates Trade Link Automotive Parts Trading Full timeHiring Service Advisor For Automobile Service Center: Must provide customer service in the Service center in order to maximize service and sales. Should Contribute to achieving targets. Ability to work well under pressure in a fast-paced environment. Proven Experience of 2-3 years within the related role. Diploma in Automobile Engineering, Mechanical...
-
Automotive Service Advisor
2 months ago
Abu Dhabi, United Arab Emirates Magic Touch Auto Garage Full timeJob Opportunity: Arabic-Speaking Automotive Service Advisor Magic Touch Auto Garage is excited to announce an opening for an Automotive Service Advisor at our brand-new workshop in Abu Dhabi, UAE. If you have a deep understanding of automobiles, strong communication skills in Arabic, we want to hear from you! Roles and Responsibilities As an Automotive...
-
Automotive Service Advisor
1 month ago
Abu Dhabi, United Arab Emirates AL RUWAIS AUTOMOBILE SERVICES Full timeAutomotive service advisors are professionals who act as liaisons between customers and the auto technicians who work on their vehicles. They identify the need for, sell and schedule service work. When taking your car in for a repair, this is often the first person you will come in contact with. Most service advisors will tell you that no two days on the...
-
Automotive Service Advisor
2 months ago
Abu Dhabi, United Arab Emirates New Wprkshop in Abu Dhabi Full timeJob Opportunity: Arabic-Speaking Automotive Service Advisor Magic Touch Auto Garage is excited to announce an opening for an Automotive Service Advisor at our brand-new workshop in Abu Dhabi, UAE. If you have a deep understanding of automobiles, strong communication skills in Arabic, we want to hear from you! Roles and Responsibilities As an Automotive...
