Express Control Tower Controller

6 months ago


Dubai, United Arab Emirates The Emirates Group Full time

**Job Purpose: Job Purpose**

Manage and control the Express Control Tower (ECT), providing leadership and support to safeguard smooth express operations, timely communication, and effective incident management across our network to ensure issues are appropriately addressed and resolved. Jointly responsible for planning and decision making process to ensure the express business objectives & overall corporate objectives laid down are achieved.

**Responsibilities**:

- Make real-time, network-wide decisions on Express operations, balancing cost considerations with process excellence to optimize overall service performance and customer satisfaction. Act as the primary point of contact for Service related topics, providing timely updates and resolutions for escalated inquiries, ensuring customer satisfaction remains paramount
- Operational Service Capabilities: manage the maintenance of operational service capabilities, including accurate routing schedules, transit time calculations, and operational master data. Responsible for tactical decision making which supports optimium express On time Performance (OTP).
- Manage, evaluate and address all operational constraints and issues which could impact the commercial objectives of the department and co-ordinate to implement recovery plans assessing the revenue and cost implications of such decisions.
- Identify and proactively communicate threats and opportunities that may arise during any disruptions or deviations and be able to lead and manage stakeholders concerns and respond to any such eventualities with mínimal disruption to the operation. Lead the collaboration with Hub Operations to strategize and enhance the available capacity.
- Create, monitor, and communicate Express volume forecasts to align capacity with anticipated volume, adjusting as needed to meet demand. Monitor actual volume discrepancies against available capacity and request additional capacity as necessary through capacity control processes. Pre-plan capacity for high-volume events such as customer product releases, optimizing routing schedules and transit times.
- Route Optimization: Continuously evaluate and optimize routes and schedules to enhance operational efficiency, reduce costs, and improve service quality. This includes interline capacity offered by carriers as applicable.
- Develop, test and implement incident response, contingency processes and implement recovery plans and provide directions to the express operations teams and other cross functional stakeholders and 3rd party service providers to minimise service failures and customer inconvenience.
- Lead bi-weekly performance reviews with operational stakeholders, fostering collaboration and accountability while monitoring action plans to address performance gaps. Set ambitious targets for operational performance and efficiency across the Express Network, leveraging data analytics and continuous improvement initiatives to drive towards operational excellence.
- Operational Service Capabilities: manage the maintenance of operational service capabilities, including accurate routing schedules, transit time calculations, and operational master data. Develop and launch a suite of express specific dashboards, providing optimum visibility of all aspects of express operations.

**Qualifications & Experience: Qualifications**
- Degree or Honours (12+3 or equivalent)

**Experience**
- Logistics/courier and express industry 8+ Years

**Knowledge and Skills**
- Experience in an express operations management role, vendor management and performance management.
- Prior experience in developing and operating a control tower function.
- Broad experience of express first mile, customs clearance, network and final mile operations.
- Prior responsibility for developing, implementing and managing express business key performance indicators (KPI’s).
- Experience in building and managing express functional dashboards

Other languages besides English:
N/A

Leadership Role

Yes

Safety Sensitive Role:
Not applicable



  • Dubai, United Arab Emirates The Emirates Group Full time

    **Job Purpose: Job Purpose** Provide global oversight of the express door to door network, responsible for ensuring smooth operations, timely communication, and effective incident management across our network. This includes the real time monitoring of house airway bill (HAWB) and master airway bill (MAWB) level flows across first mile, network and final...


  • Dubai, United Arab Emirates DHL Full time

    **Head of Airfreight Operations & Control Towers Middle East & Africa** Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to...


  • Dubai, United Arab Emirates BRF Full time

    Have you ever imagined to be part of one of the biggest food companies in the world? Nourish life is our commitment. This is not limited to food production - it extends to projects, initiatives and causes we embrace. In order to deliver quality products, we have a team dedicated to innovating every day. We have more than 90,000 employees worldwide. A large...


  • Dubai, United Arab Emirates Serco Plc Full time

    Make a difference every day The Job Opportunity Serco are currently recruiting experienced and highly motivated Aerodrome/ Tower Air Traffic Control Officers (ATCOs) to be a part of a great team based at DXB in Dubai, United Arab Emirates. If successful, you will be responsible for providing Air Traffic Control Services (ATC) to aircraft operating within...

  • Quality Controller

    3 months ago


    Dubai, United Arab Emirates JKS HILLS CONSTRUCTION CO. L.L.C. Full time

    We Are Hiring: QC Engineer (Civil) **(Germans)** Location: Dubai, UAE Position: Quality Control Engineer (Civil) Industry: Civil Engineering Project Focus: Medium-sized and high-rise towers, villas projects Experience: Minimum of 7-10 years in civil engineering quality control Specialization: Main Contractor Availability: Immediate or within one...

  • Document Controller

    1 month ago


    Dubai, United Arab Emirates PLATINUM EXPRESS TECHNICAL WORKS LLC Full time

    **MALE / FEMALE - ASIAN** **FOR IMMEDIATE JOINER ONLY!** **Key Responsibilities**: - Manage and maintain all project and company documents, ensuring accuracy and efficient organization. - Establish, monitor, and enforce document control systems, both physical and digital, for streamlined document retrieval and storage. - Ensure access permissions, document...

  • Document Controller

    1 month ago


    Dubai, United Arab Emirates PLATINUM EXPRESS TECHNICAL WORKS LLC Full time

    **MALE / FEMALE** **ASIAN** **FOR IMMEDIATE JOINER ONLY!** **Key Responsibilities**: - Manage and maintain all project and company documents, ensuring accuracy and efficient organization. - Establish, monitor, and enforce document control systems, both physical and digital, for streamlined document retrieval and storage. - Ensure access permissions,...


  • Dubai, United Arab Emirates Trackers Pest Control Full time

    Immediately Hiring! We are in need of a Driver cum Pest Control Operator approved by Dubai Municipality with at least experience in pest control Note: Salary to be discussed Send your CV via WhatsApp :+971505895912 Ability to commute/relocate: - Dubai: Reliably commute or planning to relocate before starting work (required)

  • Site Secretary

    6 months ago


    Dubai, United Arab Emirates Delta Al Wadi Contracting LLC Full time

    Site Secretary/Document Controller is required for Tower project. Minimum **5 years experience **in Construction Industry**.* Must be available to join **immediately* Application Question(s): - Available to join immediately?

  • Tower Crane Operator

    1 month ago


    Dubai, United Arab Emirates Seven Seas Steel Industries L.L.C Full time

    We are looking for a Tower Crane Operator who can be responsible for operating a tower crane to lift, move, position, and place materials and equipment at our factory. The role requires a strong understanding of safety protocols, crane mechanics, and effective communication with other construction team members. The operator ensures that the crane is operated...

  • Cost Controller

    6 months ago


    Dubai, United Arab Emirates ADB Safegate Full time

    Job Title**:Cost Controller - MEA** Location**:Dubai, UAE** Contract type**:Permanent** We are **ADB SAFEGATE**. and our purpose is to lead the world in smart solutions to handle more aircraft's and passengers safely, sustainably and efficiently at airports around the globe. Providing the most extensive product and service portfolios, where the airfield,...


  • Dubai, United Arab Emirates Trackers pest control Full time

    JOB DESCRIPTION: - Determine the type of treatment required to eliminate a particular type of pest and advise the technicians and customers on the kind of treatment required to eliminate identified pests. - Inspect customers' premises to identify required measurement of the area in need of treatment pest problems. - Fill out all necessary paper works as per...


  • Dubai International City, United Arab Emirates Unified Pest Control Full time

    Required Sale Cum Pest Control Supervisor with Dubai Municipality ID ( Pest Control ) Agriculture degree with UAE Driving License. Minimum 2 year experience on Pest Control Field. - Ensure to take new leads from the Market and generate new leads and maintaining them with the clients. **Job Types**: Full-time, Permanent Ability to commute/relocate: - Dubai...


  • Dubai, United Arab Emirates TRUSTCO PEST CONTROL & CLEANING SERVICES Full time

    **Job description** As a pest control service manager, your main responsibility is to oversee the activities of all pest control employees, including sales representatives and technicians. Service managers must also skillfully price, schedule and evaluate jobs and quality assurance programs. - Plan, coordinate, and execute pest control operations, including...


  • Dubai, United Arab Emirates Aramex Full time

    KEY ACCOUNTABILITIES Roles and Responsibilities: 1. Manage customer inquiries, problems, requests and suggestions; determines appropriate solutions and/or responses. 2. Ensure high levels of customer satisfaction by providing smooth customer service to customers as per agreed service standards. 3. Negotiate customer claims, initiate billing adjustments in...

  • Hub Control Tower

    6 months ago


    Dubai, United Arab Emirates Landmark Group - Logistiq Full time

    Daily Metrics Monitoring and Performance Tracking and RCA - Support the operations by providing visibility and insights by setting up process adherence checks and publishing various dashboards. - Responsible to maintain and update various trackers - Responsible to perform RCA of all the KPI breaches and develop solutions - Planning, forecasting, and...


  • Dubai, United Arab Emirates Accurate pest control Full time

    Pest control sale executive required Meeting with clients virtually or during sale visits. Establishing new business. **Job Types**: Full-time, Permanent **Salary**: AED3,000.00 - AED5,000.00 per month Ability to Commute: - Dubai (required) Ability to Relocate: - Dubai: Relocate before starting work (required)

  • Franchise Hotel

    6 months ago


    Dubai, United Arab Emirates Holiday Inn Express Full time

    This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees_. **About Us** JOIN ISHRAQ HOSPITALITY Ishraq Hospitality, established in 2007, has been here for more than a decade and by bringing...


  • Dubai, United Arab Emirates Al Banan Building Cleaning and Pest control Services Full time

    Dubai company seeking an experienced Operations Manager for Pest Control activities: 1. Must hold Dubai Municipality approval as Pest Control Supervisor for General Pest Control, Termite control and Fumigation. 2. Bachelor's degree in Agriculture / Chemistry / Biology / Entomology / other relevant degree. 3. English-speaking required, Bilingual...


  • Dubai International City, United Arab Emirates Unified Pest Control Full time

    Pest Control or Facility Management Sales Experience Good English Speaking Skills Attractive Salary + Company Vehicle and Sim Card. **Job Types**: Full-time, Permanent **Salary**: AED2,000.00 - AED3,000.00 per month Ability to commute/relocate: - Dubai International City: Reliably commute or planning to relocate before starting work (required)