Lead Project Manager

6 months ago

Dubai, United Arab Emirates FLYR Labs Full time

**Our Vision**:
Starting with airlines, we provide the Revenue Operating System that reshapes how travel and transportation businesses plan their commercial operation. We displace legacy data, forecasting, pricing, and reporting solutions with a single enterprise SaaS platform that leverages the latest advancements in deep learning, cloud computing, and user experience.

Our hyper-accurate contextual forecasts enable the most effective scheduling, marketing, and leadership decisions while directly managing the pricing for billions of dollars worth of product and revenue.

**Flight Itinerary (About The Role)**:
We're looking for a talented and experienced project manager to join our team to help drive one of the largest and most unique airline transformation efforts the industry has ever seen. You'll work with marquee clients in the Middle East, owning the engagement strategy, project plan, and overall customer success.

You are a detail-oriented, tech-savvy project leader comfortable working as the primary point of contact directly with FLYR's airline customers. You know how to organize the work of internal project teams and coordinate efforts with external stakeholders.

**This role has 50%+ travel expectations to maintain a strong and visible client presence.**

If you enjoy learning new, challenging domains while working with world-class colleagues, FLYR has what you seek.

**What Your Journey Will Look Like (Responsibilities)**:

- You'll adapt FLYR's established project management approach that moves a customer from pre-sales to product acceptance on the customer journey recognizing the uniqueness of recent engagements, overseeing the project execution in collaboration with internal teams using Jira as a primary tool.
- You will be responsible for all aspects of project governance, including scheduling meetings, reporting, managing risks and issues, overseeing quality assurance, and adhering to FLYR's project management approach.
- You'll serve as a primary point of contact for the customer and its project manager/team, including working with external vendors supporting FLYR and our airline partners.
- You'll facilitate collaboration between FLYR and the customer by scheduling, coordinating, and leading onsite and virtual meetings and events.
- You'll report to internal and external stakeholders to ensure stakeholders are appropriately informed on project status. You should be a gifted communicator in both written and verbal mediums.
- You'll partner with FLYR's Customer Success, Engineering, and Product teams to ensure customer requirements are met with our platform's wide variety of solutions.
- You'll continuously work to identify and track dependencies and project risks. Your project plan will transparently communicate them to internal stakeholders and you'll escalate problems if needed.
- You'll manage an ongoing cross-functional resource plan in accordance with project demands, project phasing, and the project plan.
- You'll be responsible for the proper project change management process. You'll ensure that internal and external stakeholders are fully aware of changes in the project plan and what changes mean for contractual milestones.
- You’ll bring to bear strong experience in client-facing customer experience to help manage expectations and navigate uncertainty to progress.
- We expect you'll bring your knowledge and experience to improve our project management approach.

**What To Pack For This Trip (Qualifications)**:

- Qualified academic background, preferably in project management, business, or related technical field.
- 5+ years of project management experience spanning cross-functional teams and involving client expectation management and customer relationship formation.
- Significant experience planning and administering technical software development and analytical projects.
- Strong technical skills with expertise in work management software, preferably in Jira, and related project management tools like Microsoft Project.
- Experience in business process definition to map out repeatable processes.
- Experience in resource planning and staffing plans.
- Ability to travel 50% or more to meet client expectations for onsite presence.

**Optional Carry-On (Preferred Qualifications)**:

- Experience in complex SaaS project management working alongside engineering teams, preferably in the delivery of SaaS products to airlines.
- Expertise in agile methodologies with familiarity with the creation of user stories and issues, sprint planning, and/or task distribution across a software development team.
- Experience in Jira work management software, and a bonus if expertise in customer-facing Jira Service Management portals.
- Expertise in airline commercial and operational systems, including understanding the relationship and objective of tools such as PSS, DCS, Revenue Accounting, Revenue Management, fares, scheduling, loyalty, and related tools.

**First-Class Amenities**:

- A commitment

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