Supplier Quality Manager
4 months ago
**KOI**
**Job Description/Guideline**
**Position Title: Supplier Quality Manager**
**Office/Department: Customer Success**
**Position Reports To / Supervisor**:CEO**
The Quality Supplier Manager will interact with the company’s suppliers by addressing inquiries and resolving complaints and will be responsible for developing, implementing, and maintaining a quality matrix with our suppliers to ensure the consistent delivery of high-quality services.
**Job Accountability**:
- Duties/Responsibilities:_
- Develop and maintain supplier quality assurance programs and procedures
- Collaborate with suppliers to implement corrective and preventive actions for quality issues
- Monitor supplier performance and provide regular reports to management
- Manage supplier relationships and negotiate quality-related agreements to ensure matrices are met
- Coordinate with internal departments to address supplier quality concerns
- Train and mentor team members on supplier quality management best practices
- Required Skills/Abilities:_
- Excellent communication skills including active listening.
- Solution oriented.
- Proficient computer skills with the ability to learn new software.
- Knowledge of, or ability to learn, product, service, or area of customer service specialization.
- Microsoft Skills-mandatory
- Ability to multitask
- Entrepreneurial Mindset
**Essential Qualifications**:
- Bachelors or equivalent.
- Customer service/account management experience required. min. 5 years
- Physical Requirements:_
- Prolonged periods sitting at a desk and working on a computer.
**Preferred Qualifications**:
- Experience of 5 years+
- Previous experience in B2B/B2C & Startups
The abovementioned responsibilities are intended to provide guidelines and directions for your specific role within KOI. Kindly note, that as the needs of the organization develop / change, it may be necessary to modify or amend the responsibilities listed.
Pay: AED17,000.00 - AED19,000.00 per month
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