Admin-holiday Homes
6 months ago
**Are you a detail-oriented individual with a knack for organization and a passion for exceptional service? Do you thrive in a fast-paced environment where you can wear many hats? If so, we want you on our team as a Holiday Homes Administrator**
**In this dynamic role, you will be the backbone of our holiday homes operation, ensuring everything runs smoothly for our guests and property owners.** Your responsibilities will range from guest communication and bookings to administrative tasks and supporting the overall success of our holiday rentals.
**Responsibilities**:
- **Guest Communication and Bookings**:
- Process booking requests, reservations, and payments.
- Send pre-arrival information and ensure a smooth check-in process for guests.
- Address guest questions and concerns promptly and professionally, ensuring a positive guest experience.
- **Property Management and Operations**:
- Maintain accurate and up-to-date listings of our holiday homes on various online platforms.
- Coordinate with cleaning services and ensure properties are prepared for arriving guests.
- Manage key distribution and access for guests and cleaning personnel.
- Conduct basic inspections of properties after guest check-out and report any maintenance needs.
- Assist with property viewings for potential new listings (if applicable).
- **Administrative Support**:
- Maintain detailed records of bookings, guest information, and property details.
- Prepare reports and track key metrics related to occupancy rates and revenue.
- Assist with marketing efforts as needed (e.g., creating social media content, updating website listings).
- Provide general administrative support to the Holiday Homes team.
**Qualifications**:
- Minimum 1 year of experience in administration, customer service, or a related field.
- Strong organizational skills, attention to detail, and the ability to prioritize multiple tasks.
- Excellent communication and interpersonal skills, both written and verbal.
- Proficiency in MS Office Suite and online booking systems (a plus).
- Ability to work independently and as part of a team.
- A positive and proactive attitude with a commitment to excellent service.
**We Offer**:
- Competitive salary and benefits package.
- Opportunity to work in a fast-paced and dynamic environment.
- Be part of a team dedicated to providing exceptional experiences for guests and property owners.
- Play a key role in the success of our growing holiday homes business.
**If you are a highly organized and detail-oriented individual with a passion for hospitality, we encourage you to apply**
**Job Types**: Full-time, Permanent
Pay: AED2,500.00 - AED3,500.00 per month
**Experience**:
- Administration: 1 year (preferred)
- Holiday Homes: 1 year (preferred)
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