Customer Contract Manager
9 hours ago
**Customer Contract Manager - Dubai**
**About Ivalua**:
A "Magic Quadrant" leader, Ivalua's solutions work in a complex global economy. Our innovative Source-to-Pay solutions include automating customized workflows to source, contract, request, procure, receive, and pay for goods and services across the enterprise, refining the procurement life cycle while reducing cost and risk of spending on indirect goods, direct goods and services, and improving supplier collaboration.
All companies want the best and brightest. At Ivalua, we also want team members who have a global point of view and who bring customer-focused enthusiasm and ambition to the table. We are a company of doers, of problem solvers, of figure-it-outer. We have fun and we work hard. Ivalua is a truly global company with a diverse team of contributors and a set of core values that people can feel every day across all our offices.
**Job overview**:
As a Customer Contract Manager, you will be part of the Customer Support team, reporting to the RUN APAC Director. You will play a critical role in ensuring that your Maintenance contracts are successful both for Ivalua and our clients, to allow the clients getting value out of the Ivalua platform. You will be the key contact with our customers to provide appropriate management focus during the maintenance_,_ as well as managing the client's expectations in order to mitigate any potential risk or misunderstandings. You will be in touch with the stakeholders : Customer Support, Professional Services, Customer Success, Legal, Finance.
**WHAT YOU WILL DO WITH US**
- Manage client expectations and desired outcomes using strong leadership, project management, presentation skills, and business acumen
- Proactively help the clients meet their business objectives by becoming a true partner who can help educate and guide the clients through business transformations
- Provide recommendations for a secure, effective and stable Production
- Ensure compliance with the terms and conditions, documents and agree on any changes, or amendments that may arise during its maintenance cycle
- Manage contract terms to coordinate deadlines, support budget, reduce financial claims and develop Upsell
- Negotiate directly with customers, including legal negotiation with the support of the Ivalua Legal team
- Meet with the customers to discuss both legal and business matters
- Build and strengthen clients relationships to ensure the cooperation on the long term
- Act as the Ivalua client advocate for assigned book of clients, ensuring key decision-makers understand the value of Ivalua and protect Ivalua interests
- Coordinate and manage regularly scheduled meetings with clients to ensure day-to-day operations run as expected and that special operations run smoothly
- Report client status to all levels of the organization using both qualitative and quantitative measures
- Manage change requests, the impact on the implementation timeline, the impact on the project costs and review with relevant parties to check understanding
- Manage project risks, scope, issues and escalations
**YOUR PROFILE**
**Skills and Experience**
- 10+ years of experience managing multi million worth contracts in Middle East
- Deep understanding of contracts, contracts governance, contractual language and the contract life cycle
- Critical thinking skills with the ability to research and understand legal/financial implications
- Effective communication, negotiation and interpersonal skills
- Exceptional attention to details, talents for accuracy and precision
- Excellent understanding of the customers business or industry, its services
- Have a calm manner and be able to work under pressure to cope with rapidly change demands and priorities
- Functional expertise in at least one of the following areas: Procurement, Sourcing, Supplier Risk, or Accounts Payable
- Project Management Certification
**Soft Skills**:
- Fluent English and Arabic
- People Person and Relationship Builder
- Master Communicator
- Problem-Solving Genius
- Excellent negotiating skills
- Assertive Diplomat
- Cool-headed Captain
- Person of High Integrity
Join Ivalua today and procure a great future for your career
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