Resource Manager Work

2 months ago

Dubai, United Arab Emirates WTW Full time

As the Resource Manager for Work and Rewards CEEMA (Central Eastern Europe Middle East and Africa), you will be responsible for the deployment of our consultants across the business across the geography. You will liaise with consultants, managers and the leadership on a daily basis to ensure the most efficient and optimal deployment of the consulting talent on the pipeline of project and annuity work, with the aim of achieving a commercially strong performance in terms of client delivery and optimal sales pitch resourcing whilst also providing growth, variety and challenge for the consultants. You will also be responsible for the successful implementation and buy-in of the resource management process supported by a best-in-class resource management software platform.

**The Role**

As Resource Manager you will play a key role in enabling an effective and proactive resourcing strategy for the business and work closely with colleagues and the leaders. You will be building and maintaining relationships with leaders and individuals in the business to fully understand capabilities and aspirations. You will educate the teams on the benefits of the new process with enthusiasm.

Key KPIs include:

- Driving change by embedding a new resourcing process and tool
- Improving and then sustaining a target level of utilization across the W&R business in order to meet and exceed financial goals for the business
- Ensuring that work is delivered by the right colleagues at the right levels which will ultimately drive better margin, client satisfaction, adherence to budgets and pricing
- Understand the skills and interests of the colleagues to keep them fully utilized, but also able to gain access to varied and stretching work across the region
- Driving a better win-rate on opportunities by putting together the best pitch team of diverse skills aligned to client needs
- Understand the business, the service offerings and the respective resource requirements by proactively liaising with leaders and consultants
- Be fully aware of total pipeline - sold work plus opportunities and internal priorities, and take the responsibility to prioritse where needed
- Provide input to workforce planning and development needs and develop an understanding of supply (current skills in the team) and demand (what is required to support our growth/ambitions) of skills/capabilities in the business
- Work closely with the regional leadership team to advise on future needs. Provide data insights to the Leadership team on utilization and cross geo/practice resourcing, input to workforce planning and development needs and advise on future needs
- Act as trusted advisor and support colleagues’ career aspirations

**The Requirements**
- Proven experience and successful track record as a resourcing manager or consultant with interest in resource/workforce planning
- The ability to see the “big picture”, leveraging the resources of related practices to address the clients’ business challenges
- Ability to effectively allocate and manage resources
- Proven influencing and presentation skills
- Strong business acumen, financial awareness and reporting capabilities
- Very strong interpersonal skills; ability to engage and build relationships with stakeholders at all levels
- Confident and resilient when dealing with conflicting priorities and challenges
- Organised with good time management skills
- Ability to work under pressure, to tight deadlines
- The ability to work as part of a team
- Resilient agility, analytical and results-oriented demonstrated in the ability to draw themes and conclusions from data analysis and communicate results to executive level
- Fluent in English and preferably in another language

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