Reservations Team Leader reservations

2 months ago


UAE, United Arab Emirates Emaar Properties Full time

ABOUT THE FUNCTION

To assist in the supervision of all operational activities pertaining to the Reservations Office in order to achieve the department mission of maximisation of customer satisfaction and revenue generation for the department and company. Will guide and supervise the Reservations team on daily tasks and ensure smooth operations of the department.

WHAT YOU WILL NEED TO SUCCEED
- At least 2 years’ experience working in Rooms Reservations preferably with call center experience
- Certificate in Telephone Skills and Customer Service will be an advantageMinimum qualification required / College degree in Hotel Management or a related field is preferred
- Operational Performance - Ability to handle the tasks assigned, speed of execution, level of details and understanding of guest requirements.
- Put Customer First
- Drive for Results
- Learning
- ResilienceAdaptability

At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.

**Customer Focus**

Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.

**Ownership Mindset**

No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.

**Fast Paced**

Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.

**Talent and Tenacity**

Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.

**Adaptability**

We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.



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