Itsm Consultant Cmdb

**Experience **Required**:Above 6 years**

**Location**: Saudi, Riyadh

**Position**: 1

**We’re looking for immediate joiners**.

**Full Job Description**:
**Responsibilities include, but are not limited to**:

- Supports IT Service Management (ITSM) Strategy, Policy, and Procedures.
- Implements and maintains effective interfaces with other disciplines and areas within IT and the business.
- Configures and maintains ITSM tool configurations (creation of change workflows, approval mappings, and relevant templates) under the direction of senior team members.
- Participates in Change and Release Management review meetings.
- Completes work items to support the ongoing maintenance and enhancement of the ITSM system.
- Monitor, assess, and identify strategies to improve processes, services, systems, and analysis.
- Delivery of effective Incident Management support for IT services to minimize business and service impact to the Company.
- Work within the Service Management framework to prevent recurrences of issues, improve the team’s knowledge base, and prevent problems caused by changes.
- Partner with Application Development, Infrastructure, and other stakeholders to provide proactive and business-appropriate communication on the status of incidents.
- Develop ITSM tool requirements based on the service-centric and process-focused IT department vision
- Facilitate process and tool implementation and adoption
- Assist in developing process automation/ implementation strategy, training, and communication plan
- Support onboarding of tool users throughout the RSC and field.
- Monitor process and tool compliance, suggest improvements in the deployed process and tools, and support continual process improvement
- Support patching and upgrade of the ITSM toolset (Remedy) as directed
- Track and report on Hardware end-of-life (EOL) status
- Manages the licensing agreements of hardware components.
- Maintains a CMDB as part of the asset management system.
- Work as a liaison between design architects, SMEs, and asset management to ensure the proper documentation of hardware components.
- Establish baseline identification of products through the release of specifications and drawings.
- Responsible for shipping/receiving, categorization, tracking, and other property management functions for government equipment.
- Maintain hardware baseline configuration reports via elevation diagrams.
- Reports and manages infrastructure changes throughout the hardware lifecycle and configuration control boards.
- Responsible for tracking all assets and inventory for a location.

**Basic Qualifications**:

- Minimum 5 years of experience with logistics, asset, property, or configuration management
- Experience creating, maintaining, and updating Microsoft Excel Spreadsheets
- Demonstrated strong Service Management knowledge in key ITSM processes, including Incident Management, Problem Management, Change Management, Service Level Management, and Knowledge Management
- Self-directed self-starter with attention to detail is critical.
- Possess the ability to create/analyze configuration accountability records.
- Ability to verify that configuration documentation is compliant with applicable requirements.

**Education Requirement**:

- A Bachelor’s degree or equivalent in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline with 5 or more years of related professional experience. (Education can be substituted for 9 years of experience).

**Security Clearance Requirement**:

- Due to the nature of this government contract, US Citizenship, and an Active DOD Secret clearance with the ability to obtain an agency-specific suitability is required.

**Preferred Qualifications**:

- Experience using Sunflower or a similar asset management product.
- CMMI or ITIL experience
- Understanding of Systems Development Lifecycle Process
- Experience with BMC Remedy Tool Suite
- Experience with IBM software provisioning, release, and version control
- Familiar with AIX, LINUX, UNIX, and Windows operating systems management
- Use of Microsoft SharePoint
- SEI/ISO/CMMI experience

**Contact Person**:Amruta Lanka