Trainee Sales Support Associate

3 weeks ago


Ras alKhaimah, United Arab Emirates Emirates NBD Full time

**UAE national with FB**

**Organization Unit Purpose**

The Outbound unit of the contact center is a revenue generating unit and makes outbound calls to the existing customers of the bank in order to cross sell a product/product, basis eligibility and need identified.

**Job Purpose**

To perform outbound calls to promote and sell bank’s selective products and project a professional company image through phone interaction.

**Responsibilities**:

- Make 40 - 70 fresh outbound calls to generate new sales.
- Generate possible customer’s leads.
- Describe products and services to customer to create interest in purchasing a selective product.
- Respond to queries with regards to products being promoted.
- Enter customer information into the CRM and update where necessary.
- Involve DSF (Direct Sales Force) whenever needed.
- Follow-up on initial contacts as required to close the sale.
- Complete call logs and reports.
- Other duties as assigned.
- Focus on day to day operations and ensure that targets for the day are being met
- Identify proactively opportunities to improve performance and create actionable plans that drive results
- Take customer calls and ensure that they are handled to satisfaction.
- Ensure Tanfeeth OM is applied in the unit’s daily activity

**Person Specifications**

a. Skills / Work Experience
- The ability to multi-task
- The ability to work under stress
- Good interpersonal skills
- Good sales skills
- keyboard / typing skills
- Relationship and conflict management
- Communication skills
- Negotiation and Influencing
- Achievement oriented (Skills)

1-2 years of Call center or sales experience

b. Competencies
- Customer Service
- Performance Management
- Problem Solving
- Team Working
- Personal Effectiveness


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