Customer Service Executive

2 weeks ago


Dubai, United Arab Emirates TotalEnergies Full time

**Pays**

Emirats Arabes Unis

**Lieu de travail**

DUBAI-U BORA TWRS(ARE)

**Société employeur**

TOTALENERGIES MARKETING UAE L.L.C

**Domaine**

Commerce

**Lieu**

Dubai

**Expérience**

Minimum 3 ans
- Appuyez sur les touches espace ou entrée pour alterner la visibilité de la section.**Knowledge**:

- Person with experience in the supply chain and customer service area in an international environment.
- Familiar with Export Documentation (BL, Inv, PL ) and Customs rules.
- Knowledge in INCOTERMS 2020 is an advantage.
- Knowledge of the Marine Lubricants and Documentation is an advantage.
- Familiar with LPO, Proforma Invoice, Delivery Note and Invoice.
- SAP Knowledge

**Skills**:

- Excellent interpersonal skills
- Excellent in Analyzing information, Problem solving and Resolving conflict
- Very good commercial knowledge in handling Letters of Credits and export documentations
- Proficiency in IT software (ERP, Excel, Word, Power point and PDF writer)
- Good product and market knowledge
- Arabic/ Hindi language proficiency is an advantage.
- Ability to recognize sales business and tackle concern with good negotiation elements
- Team Player attitude and adaptive

**Experience**:

- 1 to 3 years of experience in a similar role and/or Freight forwarding would be an added advantage.

**Education**:

- Graduate in Commerce, Supply Chain

**Activités**
- Appuyez sur les touches espace ou entrée pour alterner la visibilité de la section.- Handle order data entry in SAP, invoicing and prepare customs documents within or outside Letters of Credit.
- To ensure regular updates with the Sales Team for the list of credit blocked orders and pending price upload.
- To support the Sales Team by providing supporting docs such as Invoice printing, signed delivery notes and LPO copy, etc
- Liaise with Logistics for delivery planning. (Confirmed and insertion orders)
- To ensure timely update of VAT records & Compliance documentation related to Direct Market, Local Marine & Dubai Export customers.
- Plan, organize & coordinate export shipments for the assigned territories for timely loading & shipments.
- Coordinate with internal departments e.g., Logistics, Accounts, Technical and Marketing departments for customer’s requirements
- Liaise with banks, shipping agents, inspectors, and customer nominated transporters.
- Non Blendable orders - to proactively update the customers the ETA and Tentative Delivery date.
- Willing to take additional task during the absence of a team member.
- Housekeeping of the old orders in SAP and updating the Sales Order dates (confirmation/ delivery dates).
- Ensure the SOPs for customers within the customer service department are standardized and updated.

**Contexte et environnement**
- Appuyez sur les touches espace ou entrée pour alterner la visibilité de la section.**Internal**:

- Workplace is provided with facilities necessary to ensure smooth flow of the job (e.g., computer, printer, scanner, copier, telephones, internet thru a standby PC)

**External**:

- PRO support to do legwork



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