Duty Manager

4 weeks ago

Dubai, United Arab Emirates Fairmont Dubai Full time

Company Description

A unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service.

**Job Description**:
What you will be doing:
Representing The Fairmont Dubai through excellence in guest service, the Duty Manager is responsible for the effective and efficient operation of the Front Desk team. This is done through leading, teaching, coaching and inspiring the Supervisors and Colleagues of the Front Desk. Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

- Consistently offer professional, friendly and engaging service.
- Ensure guest satisfaction levels and standards of quality of service, in addition to actively developing and implementing new systems and standards.
- Handle Guests comments and complaints, ensuring Guests needs are met or exceeded.
- Ensure efficient training and development of personnel by means of detailed systems and procedures in the Front Office (training manuals, fact sheets, internal coding systems, etc.)
- Oversee and participate in guest relations and direct arrangements for VIP and special attention reservations.
- Give effective support to staff for the work, which has to be done and assists in all matters pertaining to the Front Desk.
- Responsible for personal cash float.
- Ensure Fairmont policies and procedures are known, followed and enforced, promote the philosophy of empowerment within guidelines
- In all that we do create and be responsible for smart goals that help to achieve yearly objectives.
- All other duties assigned.

**Qualifications**:
Your experience and skills include:

- Knowledge of Opera and Microsoft Office.
- Minimum of one year previous Front Office supervisory experience.
- Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignment and additional duties.
- Must be able to work well under pressure in a fast paced and constantly changing environment.
- Excellent written and verbal interpersonal and communication skills.
- Must be strong team player with proven leadership, development and delegating skills.
- Highest Guest service skills, talent and knowledge with the vision and ability to lead employees to excellence.
- Diploma in Hotel management an asset.
- Previous International experience essential.
- Second or third language an asset.

Physical Aspects of Position (include but are not limited to):

- Frequent standing and walking throughout shift.

Additional Information

Visa Requirements:
Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

  • Dubai Duty Free Careers

    4 days ago

    Dubai, Dubai, United Arab Emirates Dubai Duty-Free Full time

    If you are seeking a job at Dubai Duty-Free Careers, you have come to the right place. We will gladly welcome all kinds of Nationalities to serve them get their dream job and improve their career at Dubai Duty-Free. Generally, do not take ethnicity and gender discrimination into consideration. In addition, though they believe in equality nowadays, they...

  • Dubai Duty Free Careers

    4 days ago

    Dubai, United Arab Emirates Dubai Duty-Free Full time

    If you are seeking a job at Dubai Duty-Free Careers, you have come to the right place. We will gladly welcome all kinds of Nationalities to serve them get their dream job and improve their career at Dubai Duty-Free. Generally, do not take ethnicity and gender discrimination into consideration. In addition, though they believe in equality nowadays, they...

  • Duty Manager

    2 months ago

    Dubai, United Arab Emirates Hilton Full time

    Duty Manager A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. **What will I be doing?** As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and...

  • Duty Manager

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Hilton Full time

    Duty Manager - Front Office - Waldorf Astoria Dubai Palm JumeirahA Duty Manager with Waldorf Astoria Hotels and Resorts works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel.What will I be doing?As Duty Manager, you will work closely with Guests to greet, converse,...

  • Duty Manager

    3 months ago

    Dubai, United Arab Emirates Hilton Full time

    A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. **What will I be doing?** A Duty Manager, you will works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in...

  • Duty Manager

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Park Hyatt Dubai Full time

    SummaryYou will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Duty Manager is responsible for supporting Assistant Manager Front Office / Front Office Manager for all operational aspects of the Front Office...

  • Duty Manager

    2 weeks ago

    Dubai, United Arab Emirates Promoters Paradise Events And Exhibitions Management Full time

    **WE ARE LOOKING FOR 15 EXPERIENCED & PROFESSIONAL DUTY MANAGERS FOR A LEADING TELECOMMUNICATION COMPANY IN UAE** Location: Dubai Nationality: ANY NATIONALITY CAN APPLY **Salary Package: AED 4,500.00 to AED 5,000.00 plus Incentives/Commissions** **Employment Visa and Insurance will be provided once selected** Visit Visa and Cancelled Visa can...

  • Duty Manager

    1 month ago

    Dubai, Dubai, United Arab Emirates Waldorf Astoria Dubai Palm Jumeirah Full time

    A Duty Manager with Waldorf Astoria Hotels and Resorts works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel.What will I be doing?As Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay...

  • Duty Manager

    1 month ago

    Dubai, Dubai, United Arab Emirates Hilton Full time

    A Duty Manager with Waldorf Astoria Hotels and Resorts works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel.What will I be doing?As Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay...

  • Duty Manager

    4 weeks ago

    Dubai, United Arab Emirates Grand Central Hotel Full time

    **Role Description** This is a full-time on-site role as a Duty Manager at the Grand Central Hotel located in Dubai. The Duty Manager will be responsible for overseeing daily operations, ensuring guest satisfaction, managing staff, and resolving any issues that may arise. He / She will also handle guest inquiries and provide exceptional customer...

  • Duty Manager

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Hilton Full time

    A Duty Manager with Waldorf Astoria Hotels and Resorts works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel.What will I be doing?As Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay...

  • Duty Manager

    1 week ago

    Dubai, United Arab Emirates Hilton Full time

    Duty Manager A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. **What will I be doing?** A Hotel Duty Manager is responsible for overseeing the hotel's operations, ensuring the safety and comfort of our guests and staff. This role...

  • Duty Manager

    3 days ago

    Dubai, United Arab Emirates CITY PREMIERE MARINA HOTEL APARTMENTS Full time

    **Qualifications**: - Excellent communication and interpersonal skills - Strong leadership and problem-solving abilities - Ability to handle stressful situations with calmness and professionalism - Work Experience as a Duty Manager or similar management role - Knowledge of hotel operations and guest service standards - Arabic Speaking, Fluency in English,...

  • Duty Manager

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Combuzz HR Solutions Full time

    We are seeking Duty Managers. Duty Managers are dedicated to delivering exceptional service and genuine hospitality. Duty Managers take charge in the space and have extensive knowledge of our food and beverage offerings and are peopleoriented charismatic fun and engaging. Duty Managers are entertainers ensuring that each Guest has a memorable experience each...

  • Duty Manager

    4 weeks ago

    dubai, United Arab Emirates Combuzz HR Solutions Full time

    We are seeking Duty Managers. Duty Managers are dedicated to delivering exceptional service and genuine hospitality. Duty Managers take charge in the space and have extensive knowledge of our food and beverage offerings and are peopleoriented charismatic fun and engaging. Duty Managers are entertainers ensuring that each Guest has a memorable experience each...

  • Duty Manager

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Grand Central Hotel Full time

    Role DescriptionThis is a full-time on-site role as a Duty Manager at the Grand Central Hotel located in Dubai. The Duty Manager will be responsible for overseeing daily operations, ensuring guest satisfaction, managing staff, and resolving any issues that may arise. He / She will also handle guest inquiries and provide exceptional customer...

  • Duty Manager

    3 weeks ago

    Dubai, United Arab Emirates Accor Full time

    Job DescriptionDuty ManagerInspiring and engaging. As a Duty Manager, you will show your leadership and interpersonal strengths to maximize the Rooms Operations, and ensure an exceptional guest journey.What You Will Be Doing Lead and manage all aspects of the Rooms departments and ensure all service standards are followed with friendly and engaging...

  • Duty Manager

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time

    Position: Duty Manager (Full time #537294)Property / Office: Mandarin Oriental Jumeira, DubaiLocation: Dubai, United Arab EmiratesThe Duty Manager will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences.Responsibilities: To assist the General Manager to manage the hotel,...

  • Duty Manager

    4 weeks ago

    Dubai, United Arab Emirates Combuzz HR Solutions Full time

    We are seeking Duty Managers. Duty Managers are dedicated to delivering exceptional service and genuine hospitality. Duty Managers take charge in the space and have extensive knowledge of our food and beverage offerings and are peopleoriented charismatic fun and engaging. Duty Managers are entertainers ensuring that each Guest has a memorable experience each...

  • Duty Manager

    3 weeks ago

    Dubai, United Arab Emirates LEVA HOTEL, MAZAYA CENTRE Full time

    We are hiring !! - Duty Manager - Arabic speaker - Immeidate join - Minimum 1 year hospitlaity experience Ability to commute/relocate: - Dubai: Reliably commute or planning to relocate before starting work (required)