Reservations Agent at Voco® Dubai The Palm
1 week ago
About us
Welcome to voco®.
Drawing on our years of experience in delivering True Hospitality, voco Hotels, gives people a different choice. Hotels that are reliable enough to depend on, but different enough to be fun. Our new family of hotels are connected by their individual characters that make memorable travel dependable. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Hotels that stand out from the crowd.
Becoming part of the family, everyone’s a host
Every great stay starts with a great host, who are the beating heart of our hotels. Our teams are there when people need them but, give them space to relax. It’s these thoughtful touches that give our service the balance guests adore: natural and easy-going but, also friendly without being over the top.
voco Dubai Palm The Palm is conveniently located on the trunk of the manmade island while being part of the newly launched “Palm West Beach”, a trendy and vibrant spot with an array of exceptional dining concepts.
Your day to day
**Your responsibilities are**:
- Answer phones and assist customers in making, altering, or cancelling reservations
- Process reservations from the Sales office, other hotel departments, and travel agents
- Advise customers regarding promotions or available upgrades that may enhance their experience.
- Answer questions regarding rooms, facilities, rates, and events
- Accurately record customer information and charge credit cards upon successful reservations
What we need from you
- Minimum 2 years call-centre or hotel operations experience,
- Advanced in writing and speaking English
- Ability to work both independently and within a team environment.
- A naturally outgoing and friendly personality with a passion for service excellence to consistently deliver and demonstrate voco service standards
What we offer
We’ll reward all your hard work with great salary and benefits - in addition to career development, employee room discounts and great work culture. Join us and you’ll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics.
We are an equal opportunities employer.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?
voco brand comes to life in hotels that you can count on but that are different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Hotels that are built on sustainability where we look after the planet with the same care as we look after our guests and colleagues. Let’s Go Further Together.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.
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