Play Attendant

5 months ago

Dubai, United Arab Emirates Kerzner International Resorts Full time

Play Attendant
(9373)

Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.

Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai’s endless dunes and rich culture.

**About The Role**

The Kids Play Attendant is responsible for providing games, activities and any other form of kid’s entertainment in a safe and friendly environment whilst monitoring their needs and safety.

**Key Duties And Responsibilities**
- Ensures customers’ expectations and performance targets of the department.
- Possesses a warm & friendly approach to other team members and a positive sharing of workloads, skills & knowledge.
- Follows standards explained and careful work to always ensure safety & accuracy.
- Ensures awareness of emergency procedures and carries out tasks in emergency situations.
- Uses discretion and tact when dealing with the guest enquiries, problems and complaints in an efficient and professional manner without detriment to the hotel and/ or its reputation.
- Ensures tidiness of the kid’s club.
- Liaise with the S&L Manager on a regular basis.
- To maintain a safe environment for all children attending the kids club.
- Ensure all parents and/or guardians fill in the registration form for their children correctly, containing the history of the child & various other important information.
- Create and maintain an inventory for all toys / equipment at the club.
- Ensure all equipment is clean and properly maintained, broken or items that needs replacement are reported.
- Ensure to follow daily, weekly and monthly activity schedules as instructed by the S&L manager.
- Request stationery and other items needed for activities in advance.
- Ensure all the club’s rules and regulations are always enforced.
- Be fully aware of the club’s facilities, timings, promotions and prices.
- Always maintain/be Professional, customer focused, approachable.
- Provide assistance/support to other departments when needed.
- Always display a natural caring and nurturing nature, understanding and considerate.
- Follows all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.

**Experience & Educational Requirements**
- Hotel Management High school diploma or equivalent.
- 1-year relevant experience in a 5 Star hotel.
- Ability to listen and communicate effectively with resort guests, kids and other team members.
- Previous experience in kids club or childcare.
- Excellent customer service skills.
- Strong orientation towards customer service
- Highly organized and proactive and able to meet deadlines in a fast-paced environment.
- Presentation skills
- Initiative and Commitment to Achieve
- Effective Communication
- Attention to detail.
- Problem solving and decision making.
- Leadership skills
- Customer focused.
- Teamwork
- Interpersonal skills
- Strategic Thinking

Join a team that is _warm_, _caring_, _connected_ and _empowered_ to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

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