Level 1 Application Support

6 months ago


AlAyn, United Arab Emirates SSC Egypt Full time

Issue Tracking: Log and track user-reported issues and requests using ticketing or support tracking systems. Ensure accurate and detailed documentation of user interactions and problem resolutions.
- Escalation: Escalate more complex issues to Level 2 or higher support teams when the resolution requires advanced technical expertise or deeper investigation.
- Knowledge Base: Contribute to the development and maintenance of a knowledge base by creating articles, FAQs, and troubleshooting guides to assist users in finding solutions independently.
- Software Updates: Assist users in performing software updates and patches. Provide guidance on basic software configuration changes.
- Communication: Maintain clear and professional communication with users, colleagues, and other support teams. Keep users informed about the status of their reported issues.
- Documentation: Document troubleshooting steps and resolutions in a clear and concise manner. Provide feedback to improve documentation and processes.
- Training: Participate in training sessions to enhance technical knowledge and keep up to date with software updates and changes.

**Requirements**:

- High school diploma or equivalent required. Relevant technical certifications or coursework is a plus.
- Strong communication skills, both written and verbal.
- Experience working as a call center agent is preferrable.
- Ability to analyze and diagnose simple technical problems.
- Familiarity with help desk or ticketing systems is advantageous.
- Customer service-oriented attitude with a patient and empathetic approach.
- Ability to work in a team environment and collaborate with colleagues.
- Experience 1-2 Years



  • Al-Ayn, United Arab Emirates Al tarheeb Full time

    Assistant Support Teacher for Grade 1 School is in Alain city No special certificate required Must have own visa **Job Types**: Full-time, Fresher Pay: AED500.00 - AED1,000.00 per month Ability to Commute: - Al-Ayn (required) Ability to Relocate: - Al-Ayn: Relocate before starting work (required)

  • Junior IT Support

    2 days ago


    Al-Ayn, United Arab Emirates Derma Plus Clinic Full time

    **Job Title**: Junior IT Support **Location**: Al Ain **Job Type**: Temporary Contract (1 Month) **Key Responsibilities**: - Respond to and resolve IT support requests - Troubleshoot hardware, software, and network issues to ensure timely resolution. - Assist with the installation, configuration, and maintenance of IT equipment such as computers,...


  • Al-Ayn, United Arab Emirates I Train Gym Full time

    **Female Personal Trainer ( Arab trainer Not Applicable)** We are seeking a passionate and certified Female Personal Trainer. We are dedicated to helping women achieve their fitness goals in a supportive and empowering environment. As a key member of our team, you will play a crucial role in designing personalized training programs, motivating clients, and...

  • Commis 1

    6 months ago


    Ras al-Khaimah, United Arab Emirates MERIDIAN TRADE LINKS Full time

    Duties and responsibilities of a **Commi 1** **Whatsapp +971 50 663 0283** **Ras Al khaimah** 1. Assisting senior chefs in food preparation tasks. 2. Ensuring all food items are prepared according to standard recipes and portion sizes. 3. Maintaining cleanliness and organization of the kitchen stations and equipment. 4. Monitoring and controlling stock...


  • Ras al-Khaimah, United Arab Emirates Al tarheeb Full time

    Assistant Support Teacher for Grade 1 School is in Alain city No special certificate required Must have own visa **Job Types**: Full-time, Fresher Pay: AED500.00 - AED1,000.00 per month


  • Ras al-Khaimah, United Arab Emirates Al tarheeb Full time

    Assistant Support Teacher for Grade 1 School is in Ras Al Khaimah No special certificate required Must have own visa **Job Types**: Full-time, Fresher Pay: AED500.00 - AED1,000.00 per month Ability to Commute: - Ras al-Khaimah (required) Ability to Relocate: - Ras al-Khaimah: Relocate before starting work (required)


  • Al-Ayn, United Arab Emirates Al Ain English Speaking School (AAESS)Al Ain Full time

    **Al Ain English Speaking School (AAESS)** Al Ain New Quick apply **Salary**: Competitive **Job type**: Full Time, Permanent **Start date**: January 2025 31 October 2024 **Job overview**: We are seeking to appoint enthusiastic, passionate and creative teachers of the highest quality to join our supportive and innovative team. The school, which was...

  • Continental Chef

    4 months ago


    Al Quoz, United Arab Emirates SEATTLE SUPPORT SERVICES Full time

    Preparation, cooking and presenting Continental dishes - Assist with stock ordering and monitoring procedures - Maintain high standards of food hygiene and health & safety at all times - Participate fully in all meetings, training and forums - Take responsibility for your own personal development - Demonstrate excellent food preparation practices, portion...

  • Executive Chef

    4 months ago


    Al Quoz, United Arab Emirates SEATTLE SUPPORT SERVICES Full time

    Developing unique and cuisine-appropriate menus - Collaborating with the Restaurant Manager to set item prices - Staying current on developing trends in the restaurant industry - Maintaining the kitchen and surrounding areas in conditions that meet the company standards and health code regulations - Monitoring inventory and purchasing supplies and food from...

  • IT and Media Support

    2 months ago


    Al Qusais, United Arab Emirates CRESCENT ENGLISH HIGH SCHOOL Full time

    We are seeking an **IT & Media support** to join our team for an immediate start. Required Skills & Qualifications: Minimum of 1 year UAE experience in a school environment preferred. **Education**: - Bachelor's (preferred) Application Deadline: 10/11/2024

  • Commi 1 / Commi 2

    6 months ago


    Al-Ayn, United Arab Emirates Comolounge Full time

    Cleans, cuts and prepares all fruits, vegetables, herbs, and salad items - Cooks foods such as bacon, potatoes, eggs, vegetables, fruits, and pasta - Prepares dishes such as sandwiches, salads & vegetables - Serves food according to correct taste, temperature and visual appeal - Maintains the area in a clean, safe and sanitary manner - Maintains food safety...


  • Al-Ayn, United Arab Emirates United Arab Emirates University Full time

    Job Description The Unit Head IT Support Services will lead a team of Support specialists and ensure that end users are receiving the appropriate assistance with a high degree of customer satisfaction. The service manager is responsible for providing advanced technology consulting and support to the staff, students and faculty of the UAEU and will manage...


  • Al-Ayn, United Arab Emirates Talent Pal Full time

    **Job Description**: The Unit Head IT Support Services will lead a team of Support specialists and ensure that end users are receiving the appropriate assistance with a high degree of customer satisfaction. The service manager is responsible for providing advanced technology consulting and support to the staff, students and faculty of the UAEU and will...


  • Al-Ayn, United Arab Emirates United Arab Emirates University Full time

    Job Description Minimum Qualification Applicants must have an earned doctorate in Psychology. Preferred Qualification Preference may be given to applicants who (1) have completed relevant professional development courses in the provision of third level education and (2) relevant practical experience in the fields of Clinical Psychology, Counselling...

  • School Counsellor

    6 months ago


    Al-Ayn, United Arab Emirates Teach Away Full time

    Contract Length: 2 years Number of Vacancies: 1 Student Level: - All Levels - University Graduate **Requirements**: - Education Required: Bachelor - Minimum Teaching Experience: 2 years of teaching experience - Major: Psychology, Child Psychology, Counseling, Social Work - Required Certificates: - Other Certification Job Benefits: To be discussed after...

  • Sales Representative

    6 months ago


    Al-Ayn, United Arab Emirates Exotic Colors Trading Full time

    _Internal Interaction Relationship:_ - Sales Supervisor - Retail Sales Manager - Sales Area Manager - Wholesales & e-commerce team - Employees of EC as required - External Interaction Relationship:_ - Customers - Roles & Responsibilities:_ - Respond to customers; questions and inquiries regarding available products. - Provide detailed information regarding...


  • Al Quoz, United Arab Emirates Star on car Full time

    **Key Responsibilities**: - Work on exotic and luxury vehicles with precision and care. - Prepare surfaces for wrapping by cleaning, sanding, and masking as needed. - Ensure wraps are applied free of wrinkles, air bubbles, and imperfections. - Assist with design and layout planning for custom wraps. - Maintain a clean and organized work environment. -...

  • Sales Associate

    6 months ago


    Al-Ayn, United Arab Emirates Naya Vitamins Full time

    We are looking for Arab females to join our team, minimum experience 1 years in sales, As a vitamin sales associate, you'll provide customer service, assisting with product selection and inquiries. You'll maintain stock levels, organize displays, and process transactions efficiently. Knowledge of vitamins, supplements, and health-related products is...


  • Al-Ayn, United Arab Emirates Al Ain University Full time

    Reference Number: 226 Al Ain Key Qualifications: Bachelor's degree in Computer Science or a related field. Certifications in ASP, VBNET, SharePoint, PHP, and Java. Proficiency in English and Arabic, both spoken and written. 7 years of experience in the relevant field (UAE experience is a plus). Experience with C#.NET or similar languages (e.g., C,...

  • Commis 1

    3 months ago


    Ras al-Khaimah, United Arab Emirates OCS Facilities Management Full time

    **Key Responsibilities**: Prepare and cook dishes according to recipes, maintaining consistency and quality. Assist senior chefs in the preparation of food for various cuisines, including Continental, and Chinese. Ensure all food preparation areas are clean and comply with food hygiene standards. Monitor stock and inform the head chef of any...