Role in Brand Social Media

6 months ago


UAE, United Arab Emirates Emaar Properties Full time

**“Every single member of our organization adds a great value. Emaar is not a collection of talented individuals, but a team of great pooled talent.” - Mohamed Alabbar
**ABOUT THE COMPANY
Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world. Address Hotels + Resorts is the first brand launched by Emaar Hospitality Group with properties situated in some of the most sought-after locations. Address brings a fresh identity to the global hospitality and service sector by setting new benchmarks with its gracious hospitality and exceptional service. Recognized for its fusion of contemporary style with a touch of classic elegance, Address Hotels + Resorts enriches the lives of its guests with intuitive experiences. Staying true to its tagline ‘Where Life Happens’, Address offers its guests opportunities to celebrate life and its most cherished moments. It’s the ultimate Address.

**THE FUNCTION**

To lead the Social Media efforts for Address Hotels + Resorts and its brands, as part of the overall business, marketing and brand strategy. The overall responsibility includes the development and deployment of the Social Media strategy and its associated activations under the direction of the Director of Brand, Address Hotels + Resorts, with the aim to maximize share of voice, editorial value, reach, hits, as well as customer acquisition, engagement, retention and brand awareness and exposure.

**WHAT YOU WILL NEED TO SUCCEED**
- Minimum 4 years of progressive Social Media management experience.
- Demonstrated experience in delivering strategic social media and hands-on social media tactics.
- Strong background in content creation and management in social media.
- Expert in social media content development, management and analytics.
- Expert in Social Studio solution for social media management and analytical reporting.
- A strong command of both written and spoken English is required; additional language is an asset. Minimum qualification required diploma/bachelor’s degree preferably in social media.

**PERFORMANCE DRIVEN CULTURE: WHAT WILL YOU BE MEASURED AGAINST**
- Ensure achievement of Brand Social Media goals - Financial, Non-Financial and Initiatives
- Completion of projects on time, within budget and based on set quality standards.
- Compliance to Quality, Health, Safety & Environment (QHSE) policies and controls. Seamless Communication across all levels of the business unit.

**“Every single member of our organization adds a great value. Emaar is not a collection of talented individuals, but a team of great pooled talent.” - Mohamed Alabbar
**ABOUT THE COMPANY
Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world. Address Hotels + Resorts is the first brand launched by Emaar Hospitality Group with properties situated in some of the most sought-after locations. Address brings a fresh identity to the global hospitality and service sector by setting new benchmarks with its gracious hospitality and exceptional service.Recognized for its fusion of contemporary style with a touch of classic elegance, Address Hotels + Resorts enriches the lives of its guests with intuitive experiences. Staying true to its tagline ‘Where Life Happens’, Address offers its guests opportunities to celebrate life and its most cherished moments. It’s the ultimate Address.

**ABOUT THE FUNCTION
This function is to ensure exceptional Guest Experience in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless stay experience. Ensure that each guest becomes a happy fan of our Rooms and other facilities, by delighting them from Check in until Check out.

**WHAT YOU WILL NEED TO SUCCEED
- Genuine service personality, with high EQ.
- Minimum 4 years’ experience in Hospitality industry.
- Minimum 2 years’ experience in a Supervisory role / similar experience in a 5 star hospitality industry.
- Minimum of a high school diploma is required/ College degree in Hotel Management or a related field is preferred. A minimum of 1 - 3 year experience in a similar position in a 5-star hospitality company.

**PERFORMANCE DRIVEN CULTURE : WHAT YOU WILL BE MEASURED AGAINST**
- Conduct all operational tasks in Front Office while living up to service standards and procedures.
- Go the extra (s)mile where you can.
- Prevent complaints and ensure adequate service recovery



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