Arabic Customer Support Agent

2 months ago


Al Quoz, United Arab Emirates Jebelz.com Full time

Salary from 4000 AED

Preferable on Spouse Visa.

Availability: Immediate

**Responsibilities**:

- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share it with our Product, Sales, and Marketing teams

**Requirements**:

- **Arabic (Speaking & Writing)**:

- Experience as a Customer Support Specialist or similar CS role (Fresher is also welcome)
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases

**Job Types**: Full-time, New-Grad, Permanent

**Salary**: From AED4,000.00 per month

Ability to commute/relocate:

- Al Quoz: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Ecommerce: 1 year (preferred)

**Language**:

- Arabic (preferred)



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