Guest Experience Agent

2 weeks ago

Dubai, United Arab Emirates Wasta Hr Consultancy and Recruitment Full time

As a Guest Experience Agent for a 4-star hotel, you will be dedicated to ensuring that each guest enjoys a memorable and personalized stay from the moment they arrive until the time they depart. Your primary focus will be on providing exceptional service and creating unforgettable experiences tailored to each guest's needs and preferences. We are seeking a passionate and proactive individual with a strong commitment to hospitality and a talent for anticipating and exceeding guest expectations.

Key Responsibilities:

- Welcome guests upon arrival with a warm and personalized greeting, establishing a positive and engaging rapport from the outset.
- Conduct pre-arrival communication with guests, including personalized welcome messages, itinerary planning, and assistance with special requests or preferences.
- Assist guests with check-in and check-out procedures, ensuring a seamless and efficient process while addressing any questions or concerns they may have.
- Provide recommendations and information about hotel amenities, services, and local attractions, tailoring suggestions to each guest's interests and preferences.
- Coordinate with other hotel departments, including concierge, housekeeping, and food and beverage, to fulfill guest requests and ensure a flawless experience.
- Proactively anticipate guest needs and preferences throughout their stay, taking initiative to exceed expectations and enhance their overall satisfaction.
- Handle guest inquiries, feedback, and complaints promptly and professionally, demonstrating empathy and a commitment to resolving issues to the guest's satisfaction.
- Maintain accurate guest profiles and records, documenting preferences, special occasions, and any relevant information to personalize future interactions and experiences.
- Assist with arranging special amenities, services, and experiences for guests, such as room decorations, dining reservations, spa appointments, and transportation arrangements.
- Act as a brand ambassador for the hotel, embodying its values and standards of excellence in every interaction and experience.

Qualifications:

- Bachelor's degree in Hospitality Management, Tourism, or related field preferred.
- Previous experience in a guest-facing role within the hospitality industry, with a strong emphasis on providing personalized service and enhancing the guest experience.
- Exceptional interpersonal and communication skills, with the ability to build rapport and establish genuine connections with guests from diverse backgrounds.
- Proactive and resourceful attitude, with a willingness to go above and beyond to exceed guest expectations and create memorable experiences.
- Strong organizational and multitasking abilities, with the capacity to prioritize tasks effectively in a fast-paced environment.
- Impeccable grooming and professional appearance, reflecting the standards of a luxury hotel.
- Flexibility to work rotating shifts, including evenings, weekends, and holidays, to accommodate the needs of our guests.
- Fluency in spoken and written English is essential; proficiency in additional languages is a plus, especially languages commonly spoken by our guests.

Application Question(s):

- What is your salary expectation?

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