Flight Support Supervisor

2 weeks ago


Dubai, United Arab Emirates The Emirates Group Full time

Job Purpose: Responsible for the schedule maintenance in the DMIS (Dnata Management Information System) DXB & DWC for all flights. Work in close co-ordination with Dubai Airports offering support & clarifications where necessary in order to facilitate smooth handling of flights within the airport. Job Outline: - Plan - Verify and validate flight schedules between dmis and ACL slots ensuring accuracy in updates - Deploy - Liaise with Customer Airlines seeking clarity and confirmation on flight status as required - Lead - Create, update and maintain DMIS database - Execute - Source seasonal schedules from customer airlines, Validate schedules with ACL slots and update DMIS DXB & DWC - Create, update and maintain DMIS database with airline codes, airport codes and aircraft types data - Liaise with Commercial team on new airlines start-ups and creations - Ensure flight type & status along with Paying party is accurately updated in DMIS. - Verify and validate on shift basis daily slots and DMIS schedules - Manage schedule updates, flight creation, deletion on day of ops based on advice from stakeholders - Monitor ramp movement for arrival of any non-scheduled flight and arrange ground handling requirements and notify billing team for revenue recovery - Co-ordinate provision of services for adhoc operations with team leads at dnata Operation Control Center - Respond to Customer complaints and feedback in a timely manner
Qualifications & Experience: Airport Operations Qualification: - 12 years of schooling or equivalent - Fluent in English written and oral Experience: - 5 years of experience in ground handling / airport operations Customer relationship Knowledge: - Good understanding of ground handling services Knowledge of customer SLA and agreement



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