Guest Experience Supervisor

4 weeks ago

Dubai, United Arab Emirates Marriott International, Inc Full time

**Job Number** 24076517

**Job Category** Rooms & Guest Services Operations

**Location** La Ville Hotel & Suites CITY WALK Dubai Autograph Collection, Al Multaqa Street, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

  • Guest Experience Supervisor

    2 weeks ago

    Dubai, United Arab Emirates Dorchester Collection Full time

    **Position Overview**: **Who we are**: **Our Hotels **:We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will...

  • Guest Experience Supervisor

    2 weeks ago

    Dubai, United Arab Emirates Dorchester Collection Full time

    **Position Overview**: **Who we are**: **Our Hotels **:We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will...

  • Guest Experience Supervisor

    3 weeks ago

    Dubai, United Arab Emirates The Lana - Dorchester Collection Full time

    We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history,...

  • Guest Experience Supervisor

    5 days ago

    Dubai, Dubai, United Arab Emirates The Lana, Dubai - Dorchester Collection Full time

    What you'll doYou'll love what you do and take pride in delighting our guests: You will work with the Guest Experience team in driving continuous improvement of our Guest experience, enhancing the hotel service proposition and efficiency of processes as well as driving key hotel projects in support of our strategic priorities and business goals.You will...

  • Guest Experience Supervisor

    2 weeks ago

    Dubai, United Arab Emirates The Lana, Dubai - Dorchester Collection Full time

    What you'lldoYou’ll love what you do and takepride in delighting our guests:You will work with the GuestExperience team in driving continuous improvement of our Guestexperience, enhancing the hotel service proposition and efficiencyof processes as well as driving key hotel projects in support ofour strategic priorities and businessgoals.You will...

  • Guest Experience Supervisor

    2 weeks ago

    Dubai, United Arab Emirates The Lana, Dubai - Dorchester Collection Full time

    What you'll doYou’ll love what you do and take pride in delighting our guests: You will work with the Guest Experience team in driving continuous improvement of our Guest experience, enhancing the hotel service proposition and efficiency of processes as well as driving key hotel projects in support of our strategic priorities and business...

  • Guest Experience Supervisor

    2 weeks ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Additional Information** Guest Relations Supervisor **Job Number** 23200417 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Dubai The Palm, Palm Jumeirah, P.O. Box 53809, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Guest Experience Supervisor

    2 weeks ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Número de Empleo** 24104326 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** The Westin Dubai Mina Seyahi Beach Resort & Marina, Dubai Marina, Dubai, United Arab Emirates, United Arab Emirates VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management APTITUDES...

  • Guest Experience Supervisor

    4 weeks ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23041848 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Culture Village Dubai, Jaddaf Waterfront, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest...

  • Guest Experience Supervisor

    4 weeks ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23081333 **Job Category** Rooms & Guest Services Operations **Location** Marriott Executive Apartments Dubai Creek, Rigga Al Buteen St, P.O. Box 81148, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest...

  • Guest Experience Supervisor

    6 days ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23198995 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Dubai International Financial Centre, DIFC off Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest...

  • Guest Experience Supervisor

    7 days ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24032759 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Dubai The Palm, Palm Jumeirah, P.O. Box 53809, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying...

  • Guest Experience Supervisor

    2 weeks ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23106025 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Jumeirah Beach Dubai, Jumeirah Beach Residence, Bahar 7, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins,...

  • Guest Experience Supervisor

    5 days ago

    Dubai, Dubai, United Arab Emirates Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Courtyard Culture Village Dubai, Jaddaf Waterfront, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Process all guest check-ins, verifying guest identity, form of payment, assigning room, and...

  • Guest Experience Supervisor

    5 days ago

    Dubai, Dubai, United Arab Emirates Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Four Points by Sheraton Sheikh Zayed Road Dubai, Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Process all guest check-ins, verifying guest identity, form of payment, assigning...

  • Guest Experience Supervisor

    5 days ago

    Dubai, Dubai, United Arab Emirates Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Aloft Palm Jumeirah, East Crescent, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room...

  • Guest Experience Supervisor

    5 days ago

    Dubai, Dubai, United Arab Emirates Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation La Ville Hotel & Suites CITY WALK Dubai Autograph Collection, Al Multaqa Street, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Process all guest check-ins, verifying guest identity, form of payment,...

  • Guest Experience Supervisor

    4 weeks ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24058063 **Job Category** Rooms & Guest Services Operations **Location** Dubai Marriott Harbour Hotel & Suites, King Salman Bin Abdulaziz Al Saud Street Dubai Marina, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Guest Experience Supervisor

    2 weeks ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23208878 **Job Category** Rooms & Guest Services Operations **Location** Aloft Dubai Airport, 51st Street, Garhoud, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity,...

  • Guest Experience Supervisor

    2 weeks ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23160760 **Job Category** Rooms & Guest Services Operations **Location** Aloft Dubai Creek, Baniyas Road, Deira, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form...