Vip / Special Desk Officer

4 weeks ago

Dubai, United Arab Emirates APL Full time

APL, one of the world's leading ocean carriers, offers more than 90 weekly services and call ports in over 50 countries worldwide and provides container transportation through an international shipping network which combines high-quality intermodal operations with advanced technology, equipment and e-commerce.

APL is part of the CMA CGM Group, a leading worldwide shipping & logistics group with headquarters in Marseilles, France.

The Group offers a complete range of activities including shipping, handling facilities in port as well as logistics on land. The Australian group consists of CMA CGM Australia, ANL Container Line Pty Ltd (a wholly owned subsidiary of CMA CGM group) and APL (a wholly owned subsidiary of CMA CGM group) with centralised offices in Melbourne and branch offices in all Australian states.

VIP/SPECIAL DESK OFFICER

**THE ROLE**:
This position will be responsible for day-to-day monitoring and tracking of Special Cargo shipments in line with Universal Services Contract, pro-active customer service and exception handling. VIP/Special Desk Officer must follow the agreed company policies and adopt needed procedures to ensure that handling of daily tasks is in line with the contracts to secure reliable service and satisfaction of customers.

**RESPONSIBILITIES**:
**As a VIP/Special Desk Officer, your commitments are**:
Track and Trace Export and Import Special Cargo shipments.
Process Special Cargo Export/Import bookings and coordinate loading/delivery.
Identify any potential delays and provide proper notification to the customer as per the contract guidelines.
Submit any delivery delays or booking modification in the Customer portal.
Update vessel schedules in Integrated Booking System portal for Cargo booking.
Submit billings for recovery of applicable port storage or reefer charges.
Ensure compliance with APL/CMA rules and regulations, Special Cargo contract terms.
Identify problems that come up during customer interaction and bring them to resolution per defined processes.
Identify data, service or customer information integrity issues and take action to resolve.
Actively participate in company initiatives to plan and implement ideas and suggestions that benefit APL.

**QUALIFICATIONS AND PROFILE**:
**Must have**:
Bachelor's degree with minimum 2 to 3 years of industry experience in similary capacity.

English language skills

Excellent computer skills

Preferred logistics experience

Come along on CMA CGM’s adventure

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