Franchise Hotel
4 months ago
This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees_.
**About Us**
voco brand comes to life in hotels that you can count on but that are different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing.
Hotels that are built on sustainability where we look after the planet with the same care as we look after our guests and colleagues.
**Your day to day**:
***
***:
- **Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned bar / dining area; present menus; announce waiter's name.****:
- **Greeting guests as they enter, and putting them on a waiting list as necessary. Assist them to the designated waiting list areas.****:
- **Use visual cues to seat Guests in either the bar or dining area depending on their preference****:
- **Inform Guest of current promotions and who will be serving them to ensure a smooth handoff to the service staff.****:
- **Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.****:
- **Providing guests with menus and answering any initial questions.****:
- **Engaging with guests to ensure they're happy with food and service.****:
- **Responding to any guest complaints, address the floor supervisor as necessary and help to resolve them.****:
- **Answering phone calls, taking reservations and answering reservation and restaurant food & services inquiry.****:
- **Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate.****:
- **Tend to special Guest needs and requests.****:
- **Observant to Guests' needs throughout dining experience to ensure they receive high quality service.****:
- **Adhering to sanitation, safety policies.**
**What we need from you**
***
***:
- **Previous experience working as a host/hostess in a restaurant or bar is required.****:
- **English is required.****:
- **French is an advantage.**
**What we offer**
*** We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.**
**We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.**
**So, join us and you'll become part of our hotel family.**
*** Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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