Restaurant Captain

2 months ago


Dubai, United Arab Emirates Marsa Village Full time

The Restaurant Captain is responsible for overseeing the dining experience in the restaurant, ensuring exceptional service, managing staff, and maintaining a high standard of customer satisfaction. This role requires strong leadership, communication skills, and a deep understanding of food and beverage operations.
- **Guest Relations**: Greet and welcome guests, ensure their needs are met, and resolve any issues promptly and courteously.
- **Staff Management**: Supervise and train servers and other staff, ensuring they adhere to service standards and company policies.
- **Service Oversight**: Coordinate and oversee the dining room operations during service, ensuring efficient workflow and timely service.
- **Menu Knowledge**: Maintain in-depth knowledge of the menu, and daily specials to provide informed recommendations to guests.
- **Quality Control**: Monitor the quality of food and service; provide feedback to the kitchen and front-of-house staff as necessary.
- **Reservation Management**: Manage reservations and seating arrangements to optimize dining room flow and guest satisfaction.
- **Sales & Upselling**: Promote specials and upsell menu items to enhance the dining experience and increase revenue.
- **Inventory & Ordering**: Assist in inventory management and order supplies as needed, ensuring the restaurant is well-stocked.
- **Health & Safety Compliance**: Ensure all health and safety regulations are followed, maintaining a clean and safe dining environment.
- **Reporting**: Prepare daily reports on sales, guest feedback, and staff performance for management review.

Qualifications:

- **Experience**: Minimum of 2-3 years of experience in a fine dining or high-volume restaurant environment, with previous leadership experience preferred.
- **Education**: High school diploma or equivalent; degree in hospitality or related field is a plus.
- **Skills**: Strong leadership, communication, and interpersonal skills; ability to multitask and work under pressure.
- **Knowledge**: Comprehensive understanding of food and beverage service, menu development, and customer service principles.

Working Conditions:

- Fast-paced, high-energy restaurant environment.
- Must be available to work evenings, weekends, and holidays as needed.
- Physical requirements include standing for long periods.

Compensation:

- Competitive salary plus tips, with opportunities for bonuses based on performance.



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