Digital Operations Lead
6 hours ago
**Who we are**
We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.
We are a group of distributed multidisciplinary engineers, passionate about Luxury Retail, focused on a few highly scalable distributed platforms on a cloud technology stack.
The teams are small and move fast - this role is expected to achieve maximum results in the operational support processes and functions within the Product teams including the ways of working between the Technology Operations domain and the Digital Technology domain.
**What you will be doing**
The complete end to end availability, uptime and performance of the Digital products will sit with the Digital Ops lead.
Key responsibilities include:
- Co-ordinating the operational tasks and processes in the Digital product teams and manage expectations to/from stakeholders.
- Driving continuous improvement in the Digital product team tasks and standard operating procedures.
- Reporting on team operational support performance and challenges (as well as opportunities) to the Head of Digital Technology and the Head of Technology Operations.
- Application operational support and day to day ops management on an architectural level on our Digital product suite.
- Driving operational support requirements towards development and product management organizations.
- A good problem solver, who takes initiatives on both process and solution improvements with the Product Managers particularly when it comes to Problem Management and solving deep routed issues in the Product stack.
- Verifying releases on an operational level such as stability and maintainability/support; focusing on performance operations with the Product teams and QA/Engineering teams.
- Preparation of releases before live deployment.
- Handling of incoming incidents, change requests, problems and in-depth root cause analysis.
- Undertake and deliver Service Transition and Operational Readiness for all product teams across the Digital Technology Domain.
**What you'll need to succeed**
- Proven leadership and organizational skills.
- Good practice methodologies and tools for configuration and automation, with proven experience of working in Agile frameworks, including explicit knowledge of CI/CD processes and technology.
- A good understanding of digital operations and architecture.
- Foundational ITIL knowledge and understanding.
- Knowledge of different cloud platforms (AWS) & services (i.e., SaaS, PaaS, IaaS)
- Working with multiple external service suppliers and implementation partners.
- Awareness and use of DEVOPS tools for Continuous Integration / Continuous Deployment (CI/CD) - experienced with Jenkins and Software repository tools/environments like GitHub.
- Excellent attention to detail and analytical problem-solving skills.
- Excellent strong and proactive "can-do" attitude.
- Good Communication and relationship management skills.
- Analytical, detail-orientated, can communicate clearly, effectively and influence in the right way.
- Knowledge of Salesforce commerce and CRM would be advantageous but not essential.
**What we can offer you**
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits, click here.
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