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Quality & Training Officer / Learning & Development
2 months ago
Duties & Responsibilities;
- Researches and leads the operational department to achieve the following:
- Quality Control: performance evaluation to identify the difference between actual performance and objectives
- Improved Quality; establish the infrastructure and team to implement quality improvement efforts.
- Reviews all reports, initiates and drafts forms, for quality management plans and statistics.
- Consults and coordinates with the management and operational heads to determine SOP requirements and provide quality assessment review of SOP for concern departments.
- Assists all departments with regulatory audits.
- Leads the operational departments in determining the service aspects to be monitored.
- Develops appropriate indicators to measure the quality of service aspects.
- Collects data for such indicators and setting the standard results.
- Initiates and Endorses Quality standards check list for all departments and ensure timely execution.
- Prepares Annual Audit Plan for all departments identifying schedule and time frames.
- Supports all departments in developing cutting edge functional excellence and in developing leadership capabilities.
- Identifying individual and company training, learning and development needs through performance appraisal and meetings with managers.
- Prepares training, learning and development plans & programs to meet the required needs.
- Assess and evaluates training to ensure the effectiveness.
- **Can join immediately with Spouse Visa or Cancelled Visa**:
- **Female and must have Restaurant or F&B Hospitality experience.
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