Credit Control Officer

6 months ago


Dubai, United Arab Emirates Marsh & McLennan Companies, Inc. Full time

Credit Control Officer M/F

**Company**:
Marsh

**Description**:
We are looking for a:
**Credit Control Officer M/F**

based in Dubai

**The "big picture"**:

- Budget targets for Bad debts and DRO improvements
- Supervise a skilled credit control team who support our client-facing colleagues with collections and reconciliation
- Ownership and accountability for credit control and counterparty management oversite of broker and reinsurers to ensure portfolio performance
- Build relationships with Marsh colleagues from multiple offices and drive continuous improvement
- Work closely with the Portfolio Specialist and be responsible for communicating feedback within your team and supported offices, identifying trends, evaluating/resolving any escalated service issues, and playing a key role in the growth of the department

**We will count on you to**:

- Manage the Credit Control and Cash Allocation team (5/6 people based in Mumbai)
- Take ownership and accountability for credit control and counterparty management oversite of broker and reinsurers to ensure portfolio performance
- Monitor reinsurance premium payments to ensure contractual obligations are met and reinsurers remunerated for cover afforded
- Review and evaluation of contract terms to ensure due dates are captured allowing timely recovery of reinsurance balances
- Perform evaluation of actual vs estimated premium and Revenue Collection
- Liaise with Reinsurance Accounting Management team, underwriting lines of business, claims, Brokers and Reinsurers to resolve queries
- Establish and own Broker and Reinsurer meetings to drive cash collection
- Secure monthly reporting into Group Finance and back to underwriting team to seek agreement and understanding of all material movements
- Reconcile receivable balances between related parties books
- Ensure compliance with the Finance month/quarter/year-end deadline requirements
- Share knowledge on portfolio handling across Reinsurance accounting team to ensure business continuity
- Support key departmental initiatives and projects such as change in core reinsurance systems, control and process enhancement and admin development
- Analyse Aged Debt to ensure reduction in >30-day debt and prevention of further debt deterioration
- Conduct portfolio analysis of reinsurer exposure, Reinsurer and Broker payment performance as well as program and line of business performance
- Deliver team training on credit control and counterparty management practice and procedure
- Manage NOC protocol

**People Management**:

- Manage day to day performance of team members and monitor KPIs
- Provide timely feedback and create action plan for improvement
- Formulate training and development plan for the team
- Assess high performers and develop career or growth paths. Plan technical / managerial certification or training
- Ensure technical competency is achieved for resources executing specialized processes

**Stakeholder Management and Communication**
- Manage internal and external stakeholders. Ensure timely delivery of outputs and
- escalation guidelines to highlight gaps in performance or delays
- Ensure timely and accurate handling of client / insurers escalations, queries or issues.
- Adherence to communication document to close the loop and maintain transparency
- Produce reports to measure performance and highlight gaps for non-adherence upstream or downstream functions

**Continuous Improvement**
- Challenge the current state and identify process improvement opportunities, perform process value analysis and
- Analyze current performance gaps and formulate corrective and preventive actions
- Assess escalations and complaints from stakeholders and perform root cause analysis. Formulate action plan to reduce or eliminate the same
- Benchmark performance and set improvement goals on a quarterly and yearly basis for the team

**What you need to have**:

- +5 Years' Experience in Region Re-Insurance Industry
- Strong communication skills - you will speak to leaders and collaborate with client teams who are remote, so effective verbal and written communication is key
- Good organizational and time management skills to multi-task and work effectively under pressure to meet deadlines
- Intermediate Microsoft Office proficiency - knowledge of basic Excel formulas, pivot tables, PowerPoint and Outlook
- Navins tool knowledge is a nice to have
- Managerial aptitude - desire to coach, mentor, and develop the team you are supervising
- Ability to work and adjust in a fast-paced and dynamic environment as needed in order to support the needs of the business

**About us**:
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one "anchor day" per week on which their full team will be togethe


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