Operation Supervisor
9 months ago
Job Description:
**Responsibilities**:
- Assist in the day-to-day management of operational activities, including scheduling, dispatching, and monitoring of limousine services.
- Coordinate with drivers, chauffeurs, and other staff to ensure timely pickups, drop-offs, and service execution.
- Maintain a high level of customer satisfaction by addressing inquiries, resolving issues, and handling complaints in a professional and efficient manner.
- Implement and enforce operational policies, procedures, and performance standards to optimize efficiency and service quality.
- Conduct regular inspections of vehicles to ensure they meet safety and cleanliness standards, and coordinate with maintenance teams for repairs and maintenance as needed.
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement strategies to enhance operational performance and profitability.
- Collaborate with the sales and marketing teams to develop and implement promotional campaigns, pricing strategies, and service enhancements to attract new customers and retain existing ones.
- Provide leadership, guidance, and training to operational staff to foster a culture of excellence, teamwork, and accountability.
- Stay abreast of industry trends, market dynamics, and regulatory requirements to ensure compliance and capitalize on emerging opportunities.
- Assist in the preparation of operational budgets, forecasts, and reports, and monitor expenses to ensure adherence to financial targets.
Qualifications:
- Bachelor's degree in business administration, hospitality management, or related field.
- Proven experience in operations management, preferably in the transportation or hospitality industry.
- Strong understanding of limousine service operations, including scheduling, dispatching, and fleet management.
- Excellent organizational, problem-solving, and decision-making skills.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Exceptional interpersonal and communication skills, with the ability to interact effectively with customers, staff, and senior management.
- Knowledge of UAE market trends, regulations, and customer preferences is preferred.
- Valid UAE driving license is an advantage.
- Flexibility to work evenings, weekends, and holidays as needed.
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