Operation Team Member- Female Only
2 months ago
Job description
Operations Team Member is responsible for a variety of regular and recurring, moderate to highly complex operational and accounting functions to support Business functions. Additionally, this position is responsible for covering all areas of operations and comply with bank policies and procedures, and accounts.
Salary Range: AED 3000 - AED 4000
Roles and Responsibilities
- Ensure Compliance with all Bank policies and procedures.
- Work with IT Team to resolve persistent issues and resolve them.
- Support account maintenance processes and updates.
- Manage payments
- Communicate effectively with customers fluently in English.
- Provide courteous and professional assistance for inquiries, transactions, and account maintenance.
- Investigate and address customer complaints, disputes, and issues promptly.
- Strive for quick and effective resolution while adhering to bank policies and regulatory guidelines.
- Stay informed about the bank's products, services, policies, and procedures.
- Maintain confidentiality of customer information and ensure compliance with AML and KYC regulations.
- Utilize the bank's CRM system to document and track customer information.
- Prepare necessary documentation for account transactions, and other banking services.
- Escalate concerns as needed and contribute to the overall success of the banking team.
- Engage with key stakeholders, including executives, clients, and industry influencers, to build and maintain strong relationships.
- Manage end-to-end implementation projects related to Core Banking, ensuring adherence to project timelines, budgets, and client requirements.
- Establishing and maintaining a good relationship with new and existing customers and bank communities.
**Skills**:
- DATA Analysis
- Dashboard management
- Good excel skills
- Communication skills.
- Problem solving skills.
- Concern for quality.
- Strong interpersonal skills.
Qualifications:
- Bachelor’s degree Business Administration, or Accounts.
- 2-3 years of relevant experience.
- Fluent in English with excellent verbal and written communication skills.
- Good knowledge of relevant computer system (e.g. CRM software) and telephone systems
- Strong interpersonal skills, problem-solving abilities, and attention to detail.
- Flexibility to work various shifts, including evenings, weekends, and holidays as required.
- Excellent leadership and team management skills.
- Good understanding of Digital business & payment solutions and products and business.
Pay: AED3,000.00 - AED4,000.00 per month
**Education**:
- Bachelor's (preferred)
**Language**:
- Hindi (preferred)
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