Guest Experience Coordinator
7 months ago
**We are a Tourism company currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.**
**As a Guest Experience Coordinator you are responsible to facilitate the guest’s arrival and departure by streamlining the operation and communication within the Front Office and other departments, ensuring every guest stay will become a memorable experience whereby your role will include key responsibilities such as**:
- Maintain effective communication with all related departments to ensure a smooth service delivery
- **Must have 2 years of an experience in the front office department in the tourism industry.**
- Deal promptly, efficiently and pleasantly with any queries and resolve guest complaints that may arise
- Maintain good working relationship with all Front Office colleagues with particular emphasis on Guest Services and Front Desk
- Ensure that the guest receive the accommodation he / she is expecting
- Coordinate with all Managers and Supervisors of Front Office to ensure that daily Front Office operations run smoothly
- Coordinate with all other operational departments to ensure all requirements are communicated effectively and efficiently
- Attend to all guest inquires, that are directed to them, in a professional and helpful manner
- Maintain an up to date knowledge of all groups in terms of arrival, stay and departure requirements and communicate this with the department
- Ensure all accounting auditing practices are in line with company practices and governmental requirements.
**Qualifications**:
- Bachelor Degree in hospitality field.
**Additional competencies**:
- Understanding Tourism Operations
- Effective Communication
- Planning for Business
- Supervising People
- Understanding Differences
- Supervising Operations
- Teamwork
- Adaptability
- Customer Focus
- Drive for Results
- Group Handling
- Receiving Groups from Airport.
- Rooming
- Assisting Tours
- Assisting MICE events.
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
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