Customer Service and Sales Officer-hourly Paid
5 months ago
Customer Service and Sales Officer-Hourly Paid
**Date**:12 Aug 2024
**Location**: Abu Dhabi, Middle East and North Africa, AE
**Company**:British Council
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021-22 we reached 650 million people.
**Contract**: Hourly Paid (Non-Permanent Worker)
**Location**: United Arab Emirates, Abu Dhabi
**Start Date**: As soon as possible
**Company**: British Council
**Role Purpose**
**Main Accountabilities**
**Day to Day Customer service delivery**
- Provide a consistent and positive customer experience in line with the Global Customer Service Strategy and relevant corporate standards and polices
- Deliver accurate information to customers and manage their expectations to ensure a smooth customer journey
- Ensure the standard response bank is regularly refreshed to respond to customer queries
- Carry out all reception and registration duties in line with relevant corporate standards and policies. All physical spaces accessible to customers should reflect the British Council brand
- As the frontline of the British Council, to ensure that dress sense and tone of voice is representative of the organisational brand values and standards
- Participate in British Council activities as and when they occur, providing an effective presence, and ensuring that corporate requirements are met whenever activity takes place
- Record all forms of customer data and records accurately via agreed online and offline tools
- Contribute to the Voice of the Customer programme by regularly sharing weekly insights and comments gathered from customers through formal and informal channels
- Maintain an up-to-date contact database of all our customers, in relevant segments, within agreed CRM procedures
- Support delivery of high quality, up to date training and testing for young learners and adults
- Ensure that all interactions are as per Exams and Teaching Centre standards and Corporate Child protection and Safe-Guarding policies
**Sales**
- Be accountable for agreed individual income and conversion targets on a monthly basis
- Build rapport with prospective customers to gain understanding and information to respond to their specific needs and requirements
- Be the single point of contact for assigned opportunities, guiding them through the journey from first enquiry to final sale
- Make outbound calls to support customers dropping out at different stages of the customer journey and track conversions.
- Maximise conversion rates of enquiries to sales figures by communicating features and benefits of British Council offers, convincing and influencing prospects to enrol/ register
- Closely monitor and track conversion rates and achieve daily and monthly targets defined at centre level. Strive to improve conversion rate by keeping abreast of all changes to offering, observing classes, sharing insight with business teams regarding reasons for drop off and handling objections effectively
- Maximise opportunities for cross-selling and up-selling
- Proactively follow up customers who do not register after enquiry / consultation and gather information which can be used for future marketing purposes and/or service improvements
- Responsible for building own product knowledge through interaction with product managers and using learning portal
**Support to Teaching Centre**
- To provide energy and purpose in following the Marketing Action Plan and Academic Quality Plan in agreement with the CSM and Teaching Centre Manager with a view to achieving student and test-taker numbers and income targets
- Register / reserve / waitlist students in appropriate classes, entering details accurately on TCMS, in a professional and friendly manner
- Distribute, collect and collate satisfaction surveys for all regular public courses into the agreed documentary scorecard management system to agreed timings and standards
- Collect and report money collected from customers for placement tests / courses / books / examination registrations and other products / services daily according to FCCF and audit requirements, through cash desks and by issuing receipts for all income received; reconciliation and, accepting refund requests. Cash desks must be balanced and closed accurately with actual received income
- Record all corporate clients, sponsored students and all Regular Public Course students on TCMS
**Support to Exams**
- Support the delivery of examination services / products through leading on
-
Car Service Sales
7 months ago
Abu Dhabi, United Arab Emirates CAR care service Full timeJob Description: Male/Female marketing and sales person required for a CAR DETAILING COMPANY/GARAGE OUR SERVICES: 1) Polishing 2) Interior Detailing 3) PPF - Paint Protection Film 4) Full Body Paint 5) Ceramic Coating 6) Wrapping Work From Home. If required to visit Garage pickup and drop off will b provided. Required with Following skills 1) Good...
-
Sales and Service Officer
28 minutes ago
Abu Dhabi, United Arab Emirates Asia cleaning services Full timeAsia Cleaning Services is hiring sales and service officer ( Lady only ) for their office in Hamdan street, Abu Dhabi, must be graduate with good Attitude and friendly personality with good computer skills. Minimum two years in sales preferred outdoor sales. Advance knowledge of MS office. Excellent communication skills ( written and spoken ) Excellent...
-
Relationship Officer
7 months ago
Abu Dhabi, United Arab Emirates Banking Relationship Officer Full timeCredit Card: Sales Officer, Relationship Officer and Asst Team Leader. Personal Loan/Finance: Relationship officer and Business Development Manager **Salary**: AED3,000.00 - AED7,000.00 per month Ability to Commute: - Abu Dhabi (preferred) Ability to Relocate: - Abu Dhabi: Relocate before starting work (preferred)
-
Customer Service Executive
4 weeks ago
Abu Dhabi, United Arab Emirates Bushaika Travel and Holidays Full timeWe are looking for a Customer Service Executive to join our close-knit team at a leading Travel Agency in Abu Dhabi. We are offering a permanent, full-time position. Training will be provided. - **Base Requirements**:_ - University graduate - Excellent Communication Skills - Excellent Customer Service Experience - **Responsibilities**:_ - Handling...
-
Customer Service Executive
7 months ago
Abu Dhabi, United Arab Emirates Bushaika Travel and Holidays Full timeWe are looking for a Customer Service Executive to join our close-knit team at a leading Travel Agency in Abu Dhabi. We are offering a permanent, full-time position. Training will be provided. - **Base Requirements**:_ - Female executive - University graduate - Tagalog and English fluency - **Responsibilities**:_ - Handling different types of customers -...
-
Customer Service
7 months ago
Abu Dhabi, United Arab Emirates Innovative beauty and wellness Full timeRecruiting a customer service female, for a ladies beauty salon and therapy treatment, applicant must has experience in telephonic marketing, sales promoting, Providing customer service support and responding to customer inquiries about service.plus having experience in designing graphics will be added value to applicant. Plus cashiering...
-
Sales Assistant Customer Service
2 months ago
Abu Dhabi, United Arab Emirates ARCH AND ART ADVERTISING BOARDS LLC Full timeWe looking for a dedicated and detail-oriented In House Sales assistant cum customer service executive to join our dynamic team in Abu Dhabi. If you have a passion for sales and good communication skills and are ready to support our growing company, we encourage you to apply! **Key Responsibilities**: - Handle customer inquiries, complaints, and returns in...
-
Sales/customer Service
1 week ago
Abu Dhabi, United Arab Emirates HR.Groups Full timeLooking for Female Sales staff for Cakes & Flowers shop must have an excellent communication skills in arabic and english. Proficient in Microsoft Office Highly self-motivated and driven to achieve results. Good administrative, attention to detail and organizational skills. 2+ years or more of experience in sales support, administration, and...
-
Marketing and Sales
2 weeks ago
Abu Dhabi, United Arab Emirates CAR care service Full timeJob Description: Female marketing and sales person required for a Garage and Building Maintenance company. Work From Home. If required to visit Garage pickup and drop off will b provided. Female required for Marketing and Sales with Following skills 1) Good Communication skills 2) Customer cold calling 3) Product Marketing skills 4) Sales kindly note...
-
Customer Service Officer
3 months ago
Abu Dhabi, United Arab Emirates YOSH Full timeWe are seeking a dedicated, customer-focused individual to join our team as a Customer Service Officer. This role is pivotal in providing top-notch support and service excellence to our esteemed clientele. **Key Responsibilities**: - Provide accurate information regarding our products and services. - Resolve customer issues promptly and efficiently,...
-
Customer Service Officer
7 months ago
Abu Dhabi, United Arab Emirates Cinemacity Full timeWe are looking for Emirati females to join our team as Customer Service Officers. Well-spoken in English and with previous customer service experience. Job Location: Al Qana, Abu Dhabi Work Schedule: Shifting **Salary**: From AED5,000.00 per month Application Question(s): - Are you Emirati-Female? - Are you willing to work full time? - Are you...
-
Customer Service
2 days ago
Abu Dhabi, United Arab Emirates Class Marine Boats Trading LLC Full timeLooking for a CUSTOMER SERVICE OFFICER with the following qualifications: - 3-5 years of customer service work experience (call center experience a plus) - Skilled in CRM software - Salesforce, Hubspot, etc. - Proficient in English or Arabic - With excellent communication and reporting skills - With a valid UAE driver's license **Salary**: AED2,500.00 -...
-
Customer Service Advisor
7 months ago
Abu Dhabi, United Arab Emirates Crypto Auto Service Center Full timeAutomotive Service Advisor - Essential Duties - Advises customers about necessary service for routine maintenance. - Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test. - Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs. - Prepares...
-
Client Account Officer
7 months ago
Abu Dhabi, United Arab Emirates Kcal Full timePurpose of the role The Client Account (Customer Service) Officer is responsible to handle the accounts of Kcal Meal Plan customers and provide them with efficient customer service. Key Areas of Responsibilities Provide help and advice to customers about Kcal's products and services. Investigate and solve customers' problems whilst working closely with the...
-
Customer Service Representative
24 minutes ago
Abu Dhabi, United Arab Emirates Oppa Spa and Beauty Center LLC Full timeWe are looking for a **female customer service executive **for our spa. Her responsibilities include a) serving customers by providing product and service information; b) attracting potential customers by answering product and service questions; c) opening customer accounts by recording & updating account information; d) Supporting the marketing team for...
-
Customer Service Executive
2 months ago
Abu Dhabi, United Arab Emirates Oppa Spa and Beauty Center LLC Full timeWe are looking for a **Female Customer Service Executive(ARABIC) **for our spa. Her responsibilities include a) serving customers by providing product and service information; b) attracting potential customers by answering product and service questions; c) opening customer accounts by recording & updating account information; d) Supporting the marketing...
-
Customer Service Officer
7 months ago
Abu Dhabi, United Arab Emirates Delma Exchange Full time**Job Objective**: **Job’s Duties and Responsibilities**: - Offer reliable and up-to-date information about our products, services, and platform to customers, ensuring they have a clear understanding. - Proficiently use essential tools to organize, maintain, and document customer interactions, ensuring efficient record-keeping and follow-up. - Initiate...
-
Customer Service Officer
1 day ago
Abu Dhabi, United Arab Emirates Majid al Futtaim Properties Full timeMajid Al Futtaim Entertainment invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the...
-
Customer Service Representative
2 months ago
Abu Dhabi, United Arab Emirates AA accounting Full timeWe are looking for a Customer Service Representative for the UAE Office (Abudhabi) Salary depends on interview & benefits as per the UAE law Qualification: Degree Bachelor Experience: 1-2 years of sales Experience Pay: AED1.00 - AED10.00 per month **Experience**: - customer service: 1 year (preferred)
-
Customer Service Officer
2 days ago
Abu Dhabi, United Arab Emirates Brainstorm Human Resources Consultants Full timeOne of our client in Abu Dhabi from Steel Manufacturing industry looking for customer service officer Below are the requirements. **_Qualifications: _** - Female - 25 - 35 years old - Graduate of any bachelor’s degree - 3-5 years experience in the same capacity in a manufacturing or building materials industry - Good communication and correspondence...